Implementation Manager - Grants

Eunasolutions; Atlanta (GA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health and dental benefits

Flexible work arrangements

Wellness days

Job summary

Eunasolutions is seeking an Implementation Manager to oversee client onboarding in Atlanta, Georgia. This hybrid position involves guiding clients through the implementation process, from kickoff to adoption, ensuring their needs are met efficiently.

Key responsibilities include conducting meetings, customizing solutions, and troubleshooting issues, along with strong communication skills and a technical background. The role offers competitive wages along with health and dental benefits.

Qualifications

• 3+ years of client-facing implementation experience, preferably in SaaS.
• Strong understanding of software implementation methodologies and best practices.
• Technical aptitude with quick learning of new software.

Responsibilities

• Oversee the implementation process from kickoff through transition and adoption.
• Conduct kickoff meetings, gather business processes, and define requirements.
• Collaborate with sales, product, and technical support teams.

Skills

Client-facing implementation experience

Software implementation methodologies

Communication skills

Excel proficiency

Analytical problem-solving

Education

Bachelor’s degree in Business, Computer Science, or Information Systems

Tools

Jira

PowerBI

SSRS

Job description

We are seeking an Implementation Manager who will serve as the primary point‑of‑contact for clients during onboarding, overseeing the entire implementation process from kickoff through transition and adoption.

Key Responsibilities

• Conduct kickoff meetings, gather business processes, and define requirements.
• Provide expert guidance on configuring our SaaS products to meet client needs.
• Perform basic project management: scope coordination, risk assessment, communication planning, and change‑management support.
• Customize system settings, workflows, and integrations while minimizing customizations.
• Prepare data in Excel, run simple scripts, and author ad‑hoc reports for clients.
• Collaborate with sales, product, success, and technical support teams to ensure smooth transitions.
• Develop and deliver training sessions and create implementation documentation, user guides, and knowledge‑base articles.
• Troubleshoot and resolve implementation issues, escalating complex problems as needed.
• Contribute to continuous improvement of implementation processes and methodologies.

Requirements

• Bachelor’s degree in Business, Computer Science, Information Systems, or equivalent experience.
• 3+ years of client‑facing implementation experience, preferably in SaaS.
• Strong understanding of software implementation methodologies and best practices.
• Excellent communication, interpersonal, and workshop leadership skills.
• Technical aptitude with quick learning of new software and capability to address challenges.
• High proficiency in Excel and analytical problem‑solving.
• Experience authoring reports from relational databases (SSRS or PowerBI) is a plus.
• Experience with CRM, ERP, or enterprise software implementations, especially GovTech, is a plus.
• Familiarity with project‑tracking tools such as Jira, Cloud Coach, Autotask, or Asana is a plus.

Location & Travel

Hybrid role: 3 days per week in our Atlanta, GA office with remote work options.

Benefits

• Competitive wages.
• Health and dental benefits.
• Wellness days and flexible work arrangements.
• Community engagement and culture initiatives.