Customer Success & Implementation Lead (Nonprofits)

RemoteHunter; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

100% coverage for Medical, Dental, and Vision insurance

Flexible PTO policy with uncapped vacation

12 weeks of paid parental leave

Home office stipend for equipment

Professional development reimbursement

Job summary

A tech recruitment organization is seeking a Customer Success Manager to guide nonprofit customers through onboarding and implementation. Responsibilities include managing customer accounts, leading discovery sessions, and providing product training to optimize fundraising campaigns. Candidates should have 2-5 years of experience in tech post-sales roles and a strong proficiency with SaaS tools. This role is remote with flexible work options and offers comprehensive benefits including health insurance and paid parental leave.

Qualifications

• 2–5 years of experience in post-sales, onboarding, or implementation roles in tech.
• Proven ability to manage multiple accounts independently with a consultative, customer-first approach.
• Strong sense of urgency in driving projects to completion.

Responsibilities

• Serve as main point of contact for new customer accounts.
• Lead discovery sessions to align implementation requirements.
• Manage technical implementation and project management.
• Provide product training and strategic guidance.

Skills

Experience in post-sales, onboarding, or implementation roles in tech

Ability to manage multiple accounts independently

Strong sense of urgency

Excellent communication and emotional intelligence

Proficiency with SaaS tools and CRMs

Tools

HubSpot

Job description

A tech recruitment organization is seeking a Customer Success Manager to guide nonprofit customers through onboarding and implementation. Responsibilities include managing customer accounts, leading discovery sessions, and providing product training to optimize fundraising campaigns. Candidates should have 2-5 years of experience in tech post-sales roles and a strong proficiency with SaaS tools. This role is remote with flexible work options and offers comprehensive benefits including health insurance and paid parental leave.