Implementation Delivery Manager | Lead SaaS & AI Excellence

Emburse; Addison (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Flexible work arrangements

Inclusive culture

Job summary

Emburse is seeking a Manager, Implementation to lead a team of Implementation Specialists and Consultants across Spend, Professional and Enterprise portfolios. You will report to the Director, Professional Services and drive talent development, delivery commitments, and value realization for clients.

The role emphasizes establishing delivery practices, managing scope, and using AI tools to improve efficiency while safeguarding margins. Sponsorship is not offered.

Qualifications

• Bachelor’s degree or equivalent practical experience, with at least 5 years in customer-facing SaaS implementation, professional services or consulting (discovery through go-live).
• At least 3 years of direct people management experience, with a strong track record of hiring, coaching, cross-training, performance reviews and accountability.
• Deep understanding of implementation methodologies, including requirements gathering, project planning, scope management, testing and transitioning to ongoing support.
• Proven ability to manage team capacity, balance stakeholder requests and protect delivery margins by monitoring utilization and effort.
• Demonstrated success improving delivery efficiency and client outcomes, such as shortening time-to-value and increasing throughput.
• Hands-on ability to use CRM, project tracking and reporting tools for delivery decisions, and to experiment with approved AI tools while maintaining data security.
• Clear, proactive client and internal communication, with ability to clarify ambiguity and partner with technical/product specialists to resolve dependencies.

Responsibilities

• Lead and develop talent: Recruit, onboard, and coach Implementation Specialists and Consultants, conducting regular one-on-ones and performance reviews.
• Manage capacity and assignments: Allocate project workloads based on team capacity, skills, and client readiness.
• Drive operational focus: Translate priorities into clear team commitments and balance competing demands.
• Oversee end-to-end delivery: Monitor projects, milestones, and risks across the implementation lifecycle.
• Protect utilization and margins: Track project effort and margins, addressing avoidable rework and scope creep.
• Standardize best practices: Reinforce methodologies and templates while promoting knowledge sharing.
• Champion process improvement and AI: Identify bottlenecks and adopt approved automation and AI tools.
• Manage client escalations: Serve as the initial contact for client escalations and coordinate recovery plans.
• Coach for client value and handovers: Align decisions with client needs and ensure smooth transitions to Customer Success.
• Collaborate cross-functionally: Partner with Sales, Product, Engineering, Customer Success, Support and technical specialists.
• Maintain visibility and reporting: Provide regular portfolio updates on progress, risks and capacity.

Skills

People management

Talent development

Project delivery

Capacity planning

Stakeholder management

Process improvement

AI tools usage

Client escalations handling

Cross-functional collaboration

Communication

Education

Bachelor’s degree or equivalent

Tools

CRM tools

Project tracking

Salesforce

Certinia

Workflow automation tools

AI tools

Job description

Emburse is seeking a Manager, Implementation to lead a team of Implementation Specialists and Consultants across Spend, Professional and Enterprise portfolios. You will report to the Director, Professional Services and drive talent development, delivery commitments, and value realization for clients.

The role emphasizes establishing delivery practices, managing scope, and using AI tools to improve efficiency while safeguarding margins. Sponsorship is not offered.