Implementation Manager: Client Success & Training Lead

inforcer; Tampa (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

inforcer is seeking an Implementation Manager to oversee multiple client implementations, host webinars, and deliver group training sessions. Based in Tampa, you will coordinate project plans, manage client communications, and ensure milestones are met.

You’ll create documentation and training content, lead one-to-many virtual and in-person sessions, and work closely with clients to tailor solutions that meet their business needs and timelines.

Qualifications

• 3+ years’ experience as an Implementation Manager or similar experience.
• Strong project management and client communication skills.
• Demonstrated experience with technical implementations, preferably involving Microsoft or SaaS products.
• Proactive approach to problem-solving and continuous improvement.
• Ability to thrive in a fast-paced, collaborative environment.
• Self-starter with the ability to make an impact quickly and drive self-accountability.
• Ability to meet deadlines, and maintain high attention to detail.

Responsibilities

• Pre sales Engagement: Assist with pre-sales activities for larger clients by discussing the implementation journey.
• Technical Expertise: Troubleshoot issues and provide solutions during the implementation process. Expanding Microsoft knowledge, and completing SC-900.
• Internal Training: Provide technical training to internal teams to enhance their skills and knowledge.
• Webinars: Host & Co-host client facing webinars to increase their knowledge of the inforcer platform as well as ad hoc topics.
• Implementation: Delivering multiple implementation sessions, managing the project and client communications.
• Advanced implementation: Lead & Manage bespoke implementations for larger clients, including project planning and ensuring the client reaches milestones.
• Documentation: Proactively updating & creating documentation, creating video content for internal training as well as customer facing; this includes staying up to date with latest feature updates to the inforcer platform.
• One to many training: Deliver platform training and technical sessions for both virtual and in person, within a group setting.
• Client Engagement: Work closely with clients to understand their needs and ensure that our solution meets their expectations and business requirements.
• Client Satisfaction: Ensure client satisfaction throughout the implementation process and upon its completion
• Process Improvement: Help drive improvements to onboarding processes and the overall client experience.

Skills

3+ years’ experience

Project management

Technical implementations

Problem-solving

Team collaboration

Self-motivation

Deadline-oriented

Job description

inforcer is seeking an Implementation Manager to oversee multiple client implementations, host webinars, and deliver group training sessions. Based in Tampa, you will coordinate project plans, manage client communications, and ensure milestones are met.

You’ll create documentation and training content, lead one-to-many virtual and in-person sessions, and work closely with clients to tailor solutions that meet their business needs and timelines.