Implementation Manager

inforcer; Tampa (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

inforcer is seeking an Implementation Manager to oversee multiple client implementations, host webinars, and deliver group training sessions. Based in Tampa, you will coordinate project plans, manage client communications, and ensure milestones are met.

You’ll create documentation and training content, lead one-to-many virtual and in-person sessions, and work closely with clients to tailor solutions that meet their business needs and timelines.

Qualifications

• 3+ years’ experience as an Implementation Manager or similar experience.
• Strong project management and client communication skills.
• Demonstrated experience with technical implementations, preferably involving Microsoft or SaaS products.
• Proactive approach to problem-solving and continuous improvement.
• Ability to thrive in a fast-paced, collaborative environment.
• Self-starter with the ability to make an impact quickly and drive self-accountability.
• Ability to meet deadlines, and maintain high attention to detail.

Responsibilities

• Pre sales Engagement: Assist with pre-sales activities for larger clients by discussing the implementation journey.
• Technical Expertise: Troubleshoot issues and provide solutions during the implementation process. Expanding Microsoft knowledge, and completing SC-900.
• Internal Training: Provide technical training to internal teams to enhance their skills and knowledge.
• Webinars: Host & Co-host client facing webinars to increase their knowledge of the inforcer platform as well as ad hoc topics.
• Implementation: Delivering multiple implementation sessions, managing the project and client communications.
• Advanced implementation: Lead & Manage bespoke implementations for larger clients, including project planning and ensuring the client reaches milestones.
• Documentation: Proactively updating & creating documentation, creating video content for internal training as well as customer facing; this includes staying up to date with latest feature updates to the inforcer platform.
• One to many training: Deliver platform training and technical sessions for both virtual and in person, within a group setting.
• Client Engagement: Work closely with clients to understand their needs and ensure that our solution meets their expectations and business requirements.
• Client Satisfaction: Ensure client satisfaction throughout the implementation process and upon its completion
• Process Improvement: Help drive improvements to onboarding processes and the overall client experience.

Skills

3+ years’ experience

Project management

Technical implementations

Problem-solving

Team collaboration

Self-motivation

Deadline-oriented

Job description

About the Role

We are seeking a talented and motivated Implementation Manager to join our team. In this role, you will be responsible for managing multiple implementations, hosting client webinars, and delivering group training sessions. If this sounds like you, we’d love to hear from you.

What you’ll be doing

• Pre sales Engagement: Assist with pre-sales activities for larger clients by discussing the implementation journey and addressing any questions they may have about the process.
• Technical Expertise: Apply technical knowledge to troubleshoot issues and provide solutions during the implementation process. Expanding Microsoft knowledge, and completing SC-900.
• Internal Training: Provide technical training to internal teams to enhance their skills and knowledge.
• Webinars: Host & Co-host client facing webinars to increase their knowledge of the inforcer platform as well as ad hoc topics.
• Implementation: Delivering multiple implementation sessions, managing the project and client communications.
• Advanced implementation: Lead & Manage bespoke implementations for larger clients, including project planning and ensuring the client reaches milestones.
• Documentation: Proactively updating & creating documentation, creating video content for internal training as well as customer facing; this includes staying up to date with latest feature updates to the inforcer platform.
• One to many training: Deliver platform training and technical sessions for both virtual and in person, within a group setting.
• Client Engagement: Work closely with clients to understand their needs and ensure that our solution meets their expectations and business requirements.
• Client Satisfaction: Ensure client satisfaction throughout the implementation process and upon its completion
• Process Improvement: Help drive improvements to onboarding processes and the overall client experience.

What We Can Offer You

Steep Learning Curve

We believe people leave organisations when learning stops. We promise a steep and continuous learning curve to both challenge and develop our people. You are responsible for your own learning, but you’ll be surrounded by exceptional people and strong enablement, if you choose to lean into it, in an environment where it’s safe to make mistakes, try new things, and improve.

Real impact

We operate in a high-trust and autonomous environment where you can make a real impact and difference in your role and across the company.

Transparency and Honesty

We believe honest and clear communication creates a highly collaborative culture. It gives you the "why" we make decisions and allows you to effectively make your own. We won’t pull the wool over your eyes, we are a fast-growing start-up that comes with its own unique challenges, but we all work hard to solve them, together, as a team.

A+ Global Team

Our people power every part of our business, and we look for individuals who bring genuine passion to their role and operate at their very best. A-players thrive when surrounded by other A-players. Our level of growth and rate of change can be hard work and challenging, but you’ll be surrounded with exceptional people that are always happy to help.

Regular Team Socials

We celebrate our team, our milestones, promotions and achievements with social events every month.

Employee Recognition

Programs to recognise and reward our top contributors for their achievements and efforts. We live our company values every day and reward those people who embody them.

Skills We Need for This Role

• 3+ years’ experience as an Implementation Manager or similar experience
• Strong project management and client communication skills
• Demonstrated experience with technical implementations, preferably involving Microsoft or SaaS products
• Proactive approach to problem-solving and continuous improvement
• Ability to thrive in a fast-paced, collaborative environment
• Self-starter with the ability to make an impact quickly and drive self-accountability
• Ability to meet deadlines, and maintain high attention to detail

inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.