Implementation Manager

I O DATASPHERE; Madison (WI); Hybrid; USD 96,000 - 165,000; Full time

Job summary

Wisconsin Department of Children and Families (DCF) seeks an Implementation Manager to oversee implementation activities for pilot and system rollout. The role coordinates information across project groups, aligning with the Organizational Change Management Team to ensure readiness for implementation.

The position communicates status and potential issues, coordinating with PM and Training teams, and overseeing acceptance criteria for transitions between UAT, pilot, and rollout stages.

Qualifications

• Strong leadership and management capabilities.
• Excellent organizational and time-management skills.
• Exceptional written and verbal communication, plus visual presentation skills.
• Experience with large-scale organizational change, implementation, and training efforts.

Responsibilities

• Coordinate functional and technical implementation efforts across the project and with stakeholders.
• Facilitate meetings between project teams to prepare for implementation, coordinating with the Vendor for hardware/software readiness.
• Ensure training, communications, and task plans are properly executed with the Training Manager and Organizational Change Manager.
• Oversee development and maintenance of acceptance criteria for transitions between UAT, pilot, and rollout stages.

Skills

Leadership

Organization & time mgmt

Communication skills

Organizational change mgmt

Project management

Stakeholder relations

Job description

Client Name Wisconsin Department of Children and Families (DCF)

Requisition 167462

Location Madison, WI

Duration 1 year

Due Date 11/04/2026

C2C Possible Yes. Rate depends on experience

Interview Method Webcam

NOTE: WI residency required. Must be WI resident or willing to relocate at own expense. Position is mostly remote, but can require staff to come onsite as necessary with sufficient notice. Onsite work is not likely, but candidate should be prepared to come onsite if required. We can accept H1b, H4, TN and other valid work visas for IT. However we cannot accept OPT or CPT visas at this time.

Description:

Our client is looking for an Implementation manager to provide oversight of implementation activities leading up to and during pilot and system rollout and coordinates information between project groups. This manager works closely with the Organizational Change Management Team and other project leadership to make sure is ready for implementation. This position also works closely with the Implementation Manager.

The Implementation manager is responsible for coordinating with the Project Management Team to resolve all issues within required timeframes and recommending appropriate changes to policies and procedures during implementation. This position reports to the Organizational Change Manager and provides updates and reports regularly on the status of implementations and potential issues.

This position will oversee the development and maintenance of acceptance criteria that must be met before transitioning from UAT to pilot, pilot to the start of system rollout, and each subsequent regional rollout.

Tasks

• Coordinate functional and technical implementation efforts across the project and with stakeholders.
• Coordinate and facilitate meetings between project teams to prepare for implementation. This includes working closely with the Vendor to ensure the proper hardware and software has been provided to sites prior to their scheduled go live date, overseeing plans for simultaneous running of and the new system and making sure the Organizational Change Manager is informed of all planned implementation tasks.
• Work closely with the Training Manager and Organizational Change Manager and the Vendor to ensure the proper training has occurred, communications have been completed, and the project teams are informed of all planned implementation tasks.
• Work closely with the Implementation Manager who is responsible for planning and executing the implementation of the software system, including migration of code, preparation of seed data, coordinating training and user account provisioning, as well as overseeing pilot, roll-out, site support, and facilitating defect and issue reporting.

Knowledge, Skills and Abilities Required:

• Strong leadership and management skills.
• Strong organizational and time management skills.
• Exceptional communication skills, including written and verbal communication as well as visual presentations.
• Experience with large-scale organizational change, implementation and training efforts.

Skills Required

11+ years of experience in the following:

• Project management
• Project implementation and communication plans
• High level of skill in initiating and maintaining relationships with a variety of stakeholders
• Federal Child Support Program experience