Implementation Manager

The Budd Group; Charlotte (NC); Hybrid; USD 90,000 - 95,000; Full time

Benefits offered by this job

PTO + Holidays

401(k) match

Pay on Demand

Tuition-free online learning

Career advancement

Job summary

The Budd Group is seeking an Implementation Manager to drive operational excellence by overseeing the end-to-end startup of new accounts and leading corrective action plans across the region. You will operate as our Operations Implementation Manager and Onboarding & Operations Project Manager.

Responsibilities include developing site procedures, coordinating onboarding, training field staff, and auditing 90-day post-implementation performance to ensure efficiency and technology adoption.

Qualifications

• Bachelor's degree required.
• 5+ years of hands-on experience in operations management, project management, HR, or training.
• Proficiency with ATS, CRM, and HCM software platforms.
• Willingness and flexibility to travel up to 75% regionally, including frequent overnight stays.
• Outstanding problem-solving, communication, and change-management skills.

Responsibilities

• Develop customized site procedure manuals (CIMS), analyze floor plans, and build optimized staffing schedules.
• Partner with local teams to recruit, screen, and onboard frontline associates and field leadership.
• Coordinate and conduct new employee orientations, deliver comprehensive field training, and track operational metrics.
• Conduct 90-day post-implementation audits on new accounts to evaluate operational efficiency and technology adoption.

Skills

Operations management

Project management

Training

Communication

Problem solving

Change management

Travel readiness

Education

Bachelor's degree

Tools

ATS

CRM

HCM

Job description

Implementation Manager

• Pay: $90,000 - $95,000 + 5% bonus opportunity and $600/month car allowance.

• Benefits: God-honoring company; Paid time off (Vacation, Sick, 9 Holidays, 2 Floating, 1 Volunteer day); Medical, Dental, and Vision plan options; Life, Accident, and Disability Insurance; HSA/FSA; 401(k) Match; Career Advancement; Free Online Classes; Mental Health & Financial Support; Pay on Demand + Cash Back; English/Spanish Learning.

• Location/Work Type: Hybrid or Branch-Based | 75% Travel required (including overnight travel)

• Schedule: Full-Time, Exempt (Monday - Friday with regional operational flexibility)

• Requirements: 4-year Bachelor's degree; 5+ years of experience in operations management, project management, training, or HR; proficiency with ATS, CRM, and HCM platforms.

• Perks & Growth: Center of Excellence leadership path, travel perks, route to enterprise operational mastery.

About The Budd Group Culture

The Budd Group is a family-owned facility services leader dedicated to delivering operational excellence and honoring God in all we do. We believe in taking care of our people so they can take care of our clients, offering a supportive, growth-focused environment where your leadership directly impacts our success.

What You'll Do

As an Implementation Manager, you will play a critical role in driving operational excellence by managing the end-to-end startup of new accounts and leading corrective action plans across the region. Operating as our Operations Implementation Manager and Onboarding & Operations Project Manager, you will:

• Develop customized site procedure manuals (CIMS), analyze floor plans, and build optimized staffing schedules.

• Partner with local teams to recruit, screen, and onboard frontline associates and field leadership.

• Coordinate and conduct new employee orientations, deliver comprehensive field training, and track operational metrics.

• Conduct 90-day post-implementation audits on new accounts to evaluate operational efficiency and technology adoption.

What You Bring To The Team

• 4-year Bachelor's degree required.

• 5+ years of hands-on experience in operations management, project management, HR, or training.

• Tech-savvy with proficiency across ATS, CRM, and HCM software platforms.

• Willingness and flexibility to travel up to 75% regionally, including frequent overnight stays.

• Outstanding problem-solving, communication, and change-management skills.

Why Work For The Budd Group?

• Work-Life Balance: Generous PTO package including 9 paid holidays, 2 floating holidays, and a volunteer day.

• Financial Growth: 401(k) matching program and Pay on Demand cash-back options.

• Comprehensive Care: Medical, dental, vision, disability coverage, and mental health resources.

• Continuous Development: Tuition-free online learning, dual-language programs, and leadership pathways.