Implementation Lead: Onboarding & Value Realization

Chariot; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare

PTO & Holidays

Parental Leave

Team Lunches

Dinner at Office

Team Building

Equity Window

Company Retreats

Matching Gifts

Job summary

Chariot in New York is seeking an implementations professional to own onboarding for nonprofit and grantmaker accounts, from signing through go-live and beyond. You will guide customers, tailor setup, and ensure they realize measurable value as they expand usage.

You will manage multiple onboardings, learn donor processes, stay by accounts after go-live, and feed feedback to product to help scale. This is a customer-facing, highly organized role with room to grow in a fast-paced startup

Qualifications

• 2-8+ years in implementation, onboarding, or customer success.
• Highly organized with ability to manage multiple projects.
• Experience helping customers adopt new tools and processes.
• Own your set of nonprofit accounts and drive value for customers.

Responsibilities

• Run multiple onboardings at once and drive quick value for partners.
• Learn how nonprofits raise and process donations and how grants are disbursed.
• Be the go-to person for customers and help them adopt new workflows.
• Set up Chariot to fit each nonprofit's way of working and find creative solutions.
• Stay connected after launch: roll out features and gather usage feedback.
• Bring customer insights back to product and help scale playbooks.

Skills

Onboarding & Implementations

Customer Success

Project Management

Communication

APIs & SQL (nice to have)

Job description

Chariot in New York is seeking an implementations professional to own onboarding for nonprofit and grantmaker accounts, from signing through go-live and beyond. You will guide customers, tailor setup, and ensure they realize measurable value as they expand usage.

You will manage multiple onboardings, learn donor processes, stay by accounts after go-live, and feed feedback to product to help scale. This is a customer-facing, highly organized role with room to grow in a fast-paced startup