Implementation Lead: Client Onboarding & Payables

Corpay; Brentwood (TN); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision benefits

401k enrollment

Virtual fitness classes

Robust PTO & holidays

Employee discounts

Philanthropic support

Fun culture

Job summary

Corpay, a global leader in business payments, seeks an Implementation Project Manager for its Payables division in Brentwood, TN. You will guide onboarding for customers, coordinate with internal teams, and ensure accurate setup of Purchasing/Travel & Entertainment cards, Expense Management, and ePayables virtual cards.

You will report to the Implementation Manager, participate in client calls, and help ramp projects to steady-state support while maintaining strong customer satisfaction.

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and relevant experience.
• 2+ years of professional experience in project coordination, client support, or customer-facing roles.
• 1–2 years of experience in implementations, onboarding, or project management preferred.
• Basic accounting or financial process knowledge a plus.
• Strong organizational and follow-up skills with attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Customer-focused mindset with a proactive approach to problem-solving.
• Familiarity with project management tools and CRM systems preferred.
• Eagerness to learn, take initiative, and grow within a structured project management framework.

Responsibilities

• Supporting the implementation and onboarding of new clients by coordinating internal and external project activities.
• Assisting in maintaining project plans, timelines, and communication updates.
• Participating in client calls to gather data and confirm requirements for setup and configuration.
• Collecting all necessary information from clients to ensure accurate and complete account setup.
• Providing training support for clients via webinars or documentation, as needed.
• Collaborating with cross-functional teams to resolve project issues or delays.
• Maintaining clear and proactive communication with clients throughout the project lifecycle.
• Identifying potential risks or roadblocks and escalating to senior project managers as appropriate.
• Contributing to client satisfaction by ensuring timely and accurate delivery of project milestones.
• Seeking opportunities to improve project processes and client onboarding efficiency.
• Successfully implemented expense management tools ensuring seamless client onboarding, system configuration, and training tailored to each organization’s workflows.

Skills

Bachelor's degree

Project coordination

Client support

Onboarding/PM

Communication skills

CRM familiarity

Organization

Problem solving

PM tools familiarity

Initiative/growth mindset

Education

Bachelor's degree or equivalent

Tools

CRM systems

PM tools

Job description

Corpay, a global leader in business payments, seeks an Implementation Project Manager for its Payables division in Brentwood, TN. You will guide onboarding for customers, coordinate with internal teams, and ensure accurate setup of Purchasing/Travel & Entertainment cards, Expense Management, and ePayables virtual cards.

You will report to the Implementation Manager, participate in client calls, and help ramp projects to steady-state support while maintaining strong customer satisfaction.