Implementation Specialist (On-Site/Hybrid GA Territory Required)

i3 Verticals, LLC; Canton (GA); On-site; USD 65,000 - 95,000; Full time

Job summary

i3 Verticals, LLC is seeking an Implementation Specialist for the Canton, GA area. This on-site/hybrid role within Enterprise Solutions requires coordinating with customers, gathering requirements, and configuring software to meet operational needs.

Travel up to 40% and reporting to the Associate Director, Implementations are noted in the job description. The ideal candidate has strong communication and analytical skills, with experience in software implementation, training, and post-go-live

Qualifications

• Associate degree in computer/software-related field or 3+ years of software implementation experience.
• Excellent communication and ability to build collaborative relationships.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.

Responsibilities

• Review contracts with the Project Manager to define scope and deliverables.
• Collaborate with stakeholders to gather business requirements.
• Assess customer technology environment and system requirements.
• Prepare and conduct software demonstrations.
• Configure software solutions to meet business needs.
• Provide training for administrators and end users.
• Support testing, go-live, and post-deployment stabilization.
• Troubleshoot configuration issues and customer concerns.
• Coordinate with Support to transition to maintenance.
• Maintain proactive communication on status, risks, and milestones.

Skills

Excellent communication

Independent worker

Team collaboration

Analytical thinking

Detail-oriented

Time management

Education

Associate degree in computer/software-related field

Bachelor’s degree in computer/software-related field

Job description

Implementation Specialist (On-Site/Hybrid GA Territory Required)

Job Category: Customer Service

Requisition Number: IMPLE002328

• Full-Time
• On-site

Locations

Showing 1 location

Canton, GA 30114, USA

Description

JOB TITLE: Implementation Specialist

FLSA STATUS: Exempt

DEPARTMENT: Enterprise Solutions

REPORTS TO: Associate Director, Implementations

SUPERVISORY RESPONSIBILITIES: No

JOB LOCATION: Canton, GA

TRAVEL: Up to 40%

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Review contracts with the Project Manager to understand the scope of work, deliverables and special requirements.
• Collaborate with internal and customer stakeholders to gather business requirements and understand operational processes.
• Assess customer's technology environmental, system requirements and accessibility.
• Prepare and conduct software demonstrations.
• Configure software solutions to meet the customer’s business and operational requirements.
• Perform quality assurance reviews of system configurations and converted data prior to deployment.
• Deliver remote and onsite training for administrators, end users, and other customer stakeholders.
• Provide implementation support throughout testing, go-live, and the post-deployment stabilization period.
• Troubleshoot and resolve configuration issues, and customer-reported concerns.
• Coordinate with Support team to ensure a smooth transition from implementation to the maintenance phase.
• Maintain proactive communication with customers and internal teams regarding project status, risks, issues, and milestones.
• Build and maintain positive working relationships with customers, partners, and cross-functional teams.
• Follow established implementation methodologies and document process improvements, procedures, and best practices as needed.
• Evaluate customer enhancement requests and collaborate with internal departments to support scoping and prioritization efforts.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• Associate degree in computer/software-related field or 3+ years of software implementation experience
• Excellent communication skills with the ability to build collaborative relationships
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Detail-oriented
• Ability to prioritize work and meet deadlines

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• Bachelor’s degree in computer/software-related field or 5 + years of software/IT customer service experience
• 3+ years' experience in a software, training, and implementation environment
• 1+ years' experience with court projects
• General court knowledge a plus.

2 years: Software support and implementations

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.