Implementation Engineer

Jobtailor; Shreveport (LA); On-site; USD 65,000 - 95,000; Full time

Job summary

JusticeTech is seeking an Implementation Engineer to collaborate with customers, understand requirements, and configure our software solutions to meet business needs.

You will work with cross-functional teams, own the implementation and testing cycle, and communicate effectively with stakeholders to ensure successful delivery.

Qualifications

• Bachelor's degree or 2-3 years software/IT customer service experience.
• Excellent communication skills and ability to build collaborative relationships.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Self-starter and detail-oriented.
• Ability to prioritize work and meet deadlines.
• Bachelor's degree in computer/software-related field or 5+ years of software/IT customer service experience (preferred).
• 3+ years' experience in a software, training, and implementation environment (preferred).
• 1+ years' experience with court projects (preferred).

Responsibilities

• Understand customer requirements and configure software solutions to meet needs.
• Accountable for successful implementation and testing of customer solutions.
• Interact with internal and external stakeholders regularly.
• Collaborate with Implementation Engineers, Data Engineers, Developers, Product Owners, and Project Manager to ensure delivery.

Skills

Communication skills

Analytical skills

Team collaboration

Independent work

Self-starter

Detail-oriented

Prioritization

Education

Bachelor's degree in Computer/Software-Related Field

2-3 years of software/IT customer service experience

Tools

Software Configuration

Testing

Problem-Solving

Job description

• An Implementation Engineer - JusticeTech works closely with customers to understand their requirements and configure our software solutions to meet customer needs.


• The Implementation Engineer - JusticeTech should have a deep understanding of the products and software process being implemented for our customers and be able to speak to how the solution works and how it relates to the customer's business processes.


• The Implementation Engineer - JusticeTech is accountable for the successful implementation and testing of customer solutions and will regularly interact with internal and external stakeholders.


• The Implementation Engineer - JusticeTech works closely with other Implementation Engineers, Data Engineers, Developers, Product Owners, and the Project Manager to ensure successful delivery of the implementation.

Requirements

• Bachelor's degree in computer/software-related field or 2-3 years of software/IT customer service experience


• Excellent communication skills with the ability to build collaborative relationships


• Ability to work independently and as part of a team


• Strong analytical and problem-solving skills


• Self-starter


• Detail-oriented


• Ability to prioritize work and meet deadlines


• Bachelor's degree in computer/software-related field or 5 + years of software/IT customer service experience (preferred)


• 3+ years' experience in a software, training, and implementation environment (preferred)


• 1+ years' experience with court projects (preferred)

Core Competencies

Demonstrates expertise in software implementation and customer service, with strong analytical and problem-solving skills. Capable of effectively communicating and collaborating with diverse stakeholders to ensure successful project delivery.

Highest-signal resume keywords

• Software Implementation


• Customer Service Experience


• Analytical Skills


• Communication Skills


• Team Collaboration

ATS Optimization Keywords

Hard Skills

• Software Configuration


• Testing


• Problem-Solving


• Detail-Oriented


• Prioritization

Soft Skills

• Excellent Communication


• Self-Starter


• Ability to Work Independently

Certifications & Qualifications

• Bachelor's Degree in Computer/Software-Related Field

Industry Keywords

• JusticeTech


• Court Projects


• Implementation Environment