Implementation Specialist

idealsoftwaresystems; Meridian (MS); On-site; USD 60,000 - 80,000; Full time

Job summary

Ideal Software Systems is seeking an Implementation Specialist to deploy, configure, and support software and hardware for customers across North America. The Implementation Specialist serves as a trusted advisor during customer onboarding and deployment projects, ensuring successful installation, configuration, training, and go-live support.

This role blends technical problem solving with customer engagement, project coordination, and field services.

Qualifications

• Strong troubleshooting skills.
• Proficient with Windows operating systems.
• Solid networking fundamentals.
• Excellent customer-facing communication skills.
• Ability to coordinate project activities and timelines.
• Willingness to travel domestically and internationally.

Responsibilities

• Software Implementation
• Customer Training & Support
• Technical Services
• Project Coordination
• Travel & Field Services

Skills

Strong troubleshooting skills

Windows knowledge

Networking fundamentals

Customer-facing communication

Project coordination abilities

Willingness to travel

Job description

Position Summary

Ideal Software Systems is seeking a motivated and technically skilled Implementation Specialist to join our growing Professional Services team. This role is responsible for deploying, configuring, and supporting software and hardware solutions for customers throughout North America. The Implementation Specialist serves as a trusted advisor during customer onboarding and deployment projects, ensuring successful installation, configuration, training, and go-live support. This position combines technical expertise, customer engagement, project coordination, and problem-solving to deliver exceptional customer outcomes.

Why Join Ideal?

• Work with cutting-edge software and payment technologies
• Travel to customer locations across the United States and internationally
• Gain experience in software deployment, networking, payments, and operations
• Develop skills leading to consulting, project management, customer success, and technical leadership opportunities

Key Responsibilities

• Software Implementation
• Customer Training & Support
• Technical Services
• Project Coordination
• Travel & Field Services

Required Qualifications

• Strong troubleshooting skills
• Windows knowledge
• Networking fundamentals
• Customer-facing communication skills
• Project coordination abilities
• Willingness to travel