Implementation Engineer

i3 Verticals; Piney Flats (TN); On-site; USD 50,000 - 80,000; Full time

Job summary

Join a dynamic team at a forward-thinking company where you will play a crucial role in implementing software solutions for clients across the Southeast. This hybrid position offers the chance to engage with clients directly, ensuring their needs are met while providing exceptional support during the implementation process. You will work collaboratively with stakeholders, conduct product demonstrations, and maintain positive relationships with clients. If you are detail-oriented, possess strong analytical skills, and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 2+ years of software/IT client service experience required.
• Knowledgeable in MS Excel, SQL, XML, and Java.

Responsibilities

• Travel to client locations for implementations throughout the Southeast.
• Install and configure software and databases to meet client needs.

Skills

Excellent communication skills

Analytical skills

Problem-solving skills

Detail-oriented

Ability to prioritize work

Education

Associate degree in accounting related field

Bachelor's degree in Accounting Systems or related field

Tools

MS Excel

SQL

XML

Java

Scripting languages

Job description

FLSA STATUS: Exempt

DEPARTMENT: ERP

REPORTS TO: ERP Associate Director – ERP

SUPERVISORY RESPONSIBILITIES: No

JOB LOCATION: Hybrid

TRAVEL: Up to 60%

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Ability to travel to multiple client locations for implementations throughout the SouthEast United States.
• Ability to install and configure peripheral drivers.
• Reviews contracts for understanding and adherence to the scope of work.
• Consults with and partners with internal and external stakeholders to understand client’s business processes.
• Report project/workstream statuses/risks to Project Managers.
• Sets up and conducts product overview and solution demonstrations.
• Analyzes current state and future state to ensure features and functionality meets scoped requirements, including compliance requirements.
• Installs databases and software and configures the solution to meet the client’s needs.
• Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications.
• Trains and/or assists with client/end-user training.
• Provides client support during testing, go live and post go live.
• Triage, debugs and resolves defects.
• Migrates solution to production and performs post-production review.
• Reviews client requests for enhancements and engages with the needed departments for scoping and contracting.
• Works with Support to transition client solutions to the maintenance phase.
• Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues.
• Facilitates internal and external meetings.
• Maintains positive relationships with both internal and external partners.
• Creates system or implementation process documentation for internal and external stakeholders.
• Provides technical guidance and knowledge transfer to technical client and project team members.
• Develops and improves project and internal documentation and processes.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• Associate degree in accounting related field or 2+ years of software/IT client service experience.
• Knowledgeable in MS Excel, SQL, XML, scripting languages, and/or Java.
• Excellent communication skills with ability to build collaborative relationships.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Detail-oriented.
• Ability to prioritize work and meet deadlines.

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• 2+ years’ experience in a software training and implementation environment.
• 2+ years' experience with financials/accounting.
• Hands on experience developing in SQL, XML, scripting languages, Java and/or Groovy.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Required

Associates or better in Accounting Systems or related field.