Implementation Engineer: Architect & Automate Custom Apps

TrackVia; Denver (CO); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Hybrid work

Health insurance

Paid holidays

401(k) with match

Downtown Denver office with parking

Job summary

TrackVia is seeking an Implementation Engineer to design and build customized TrackVia applications for customers. You will own the technical build end-to-end, from data modeling to complex workflow automation, ensuring a smooth deployment and ongoing optimization.

Responsibilities include designing data models, building integrations with Workato and APIs, and guiding customers through requirements translation and rollout. Travel 4–6 days per quarter is required.

Qualifications

• Strong data modeling expertise with relational database principles.
• Experience with integration/automation platforms (Workato, Zapier) - building and debugging multi‑step automations.
• Experience with APIs (REST, webhooks, authentication patterns) sufficient to scope and troubleshoot integrations independently.
• Consultative scoping and problem definition experience - translate business requirements into technical architecture.
• Analytical, root‑cause‑driven problem solving.
• Excellent written communications: clarity, brevity, grammar.
• Excellent verbal communications: articulate, cooperative, patient, strong listening skills.
• Advanced Microsoft Excel or Google Sheets (formulas, logical functions, charts, reports).
• SaaS application experience, ideally in a low‑code/no‑code context.
• Strong project management skills.
• Bachelor's degree preferred, but not required with equivalent hands‑on experience.
• Travel Required: 4-6 days per quarter.

Responsibilities

• Manage multiple projects on a schedule from scoping to launch.
• Design relational data models and build complex, multi-table application architectures - including advanced business logic and cross-table dependencies.
• Build and troubleshoot integrations and automations (e.g., Workato, APIs, webhooks) connecting TrackVia to other systems in a customer's tech stack.
• Interface with customers on ongoing application improvements, new workflows, and incident triage - including hands‑on technical debugging.
• Coordinate with Customer Success Managers on customer strategy and growth.
• Develop, update, enhance, and troubleshoot applications for customers, diagnosing root‑cause issues in workflows, integrations, and data structures.
• Meet with customers to discuss needs and gather requirements, translating ambiguous business needs into precise technical specifications.
• Provide visibility into project progress - completed work, pending tasks, build status - for all stakeholders including sales, support, customer success, and supervisor.
• Translate scope into a comprehensive project plan and build the underlying architecture and workflow of the application.
• Design databases and build tables, forms, filtered/formatted reports, dashboards, and set up user permissions.
• Set proper expectations and meet project milestones.
• Assist with app deployment and user‑acceptance‑training on the TrackVia platform.
• Conduct post‑project retrospectives to assess opportunities for further development and internal process improvement.
• Advocate and promote "best practices" for long‑term app success & ownership.
• Contribute to process improvement initiatives, including reusable technical patterns and build standards across the team.

Skills

Data modeling

Relational databases

APIs

Webhooks

Integration platforms

Workato

Zapier

SaaS

Low-code/no-code

Project management

Communication

Excel/Sheets

Education

Bachelor's degree preferred

Tools

Workato

Zapier

Job description

TrackVia is seeking an Implementation Engineer to design and build customized TrackVia applications for customers. You will own the technical build end-to-end, from data modeling to complex workflow automation, ensuring a smooth deployment and ongoing optimization.

Responsibilities include designing data models, building integrations with Workato and APIs, and guiding customers through requirements translation and rollout. Travel 4–6 days per quarter is required.