Implementation Engineer

TRACKVIA INC

Denver (CO)

Hybrid

USD 80,000 - 100,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Flex PTO

Competitive salary/incentives

Health, dental & vision insurance

Retirement plan with employer match

Paid Holidays

Downtown Denver office with parking &

Paid Parental Leave

Hybrid work environment

Job summary

TrackVia is seeking an Implementation Engineer to work with customers to architect customized TrackVia solutions. You will own the technical build end-to-end—from data modeling to complex workflow automation—and ensure a smooth deployment within customer environments.

You will manage multiple projects, design data models, build integrations (Workato, APIs, webhooks), and translate business needs into technical specifications while collaborating with success and sales teams.

Qualifications

Strong data modeling and relational database design understanding.
Experience with integration/automation platforms and multi-step automations.
Ability to scope and troubleshoot API integrations (REST, webhooks).
Translate business needs into technical architecture.
Analytical, root-cause problem solving skills.
Excellent written and verbal communication.

Responsibilities

Manage multiple projects from scoping to launch.
Design relational data models and multi-table architectures.
Build and troubleshoot integrations and automations.
Collaborate with customers on application improvements and deployments.
Develop and refine project plans and architecture for applications.
Provide visibility into project progress for stakeholders.
Translate needs into precise technical specifications.
Assist with deployment and user training on TrackVia platform.
Contribute to process improvements and reusable patterns.

Skills

Data modeling

Integration platforms

APIs & webhooks

Business requirements translation

Analytical problem solving

Written communication

Verbal communication

Excel/Sheets

SaaS/low-code

Project management

Education

Bachelor's degree

Tools

Workato

Zapier

Job description

Description

About TrackVia

TrackVia is a leading workflow management platform that helps organizations streamline operations, automate processes, maintain compliance and gain visibility into their work. We empower teams across industries and government sectors to build scalable business applications without the complexity of traditional software development.

At TrackVia, you’ll join a collaborative, innovative team focused on helping businesses transform how work gets done. You’ll have the opportunity to shape our brand story, influence go-to-market strategy, and create content that makes a measurable impact on business growth.

Position Overview

As an Implementation Engineer you will work with new and existing customers to build and architect their customized applications on the TrackVia platform. As part of the Technical Solutions team, you will own the technical build end-to-end — from data modeling through complex workflow automation — while ensuring customers have a smooth, well-managed transition deploying new software within their organization.

Responsibilities:

Manage multiple projects on a schedule from scoping to launch
Design relational data models and build complex, multi-table application architectures — including advanced business logic, conditional workflows, and cross-table dependencies
Build and troubleshoot integrations and automations (e.g., Workato, APIs, webhooks) connecting TrackVia to other systems in a customer's tech stack
Interface with customers on ongoing application improvements, new workflows, and incident triage — including hands-on technical debugging
Coordinate with Customer Success Managers on customer strategy and growth
Develop, update, enhance, and troubleshoot applications for customers, diagnosing root-cause issues in workflows, integrations, and data structures
Meet with customers to discuss needs and gather requirements, translating ambiguous business needs into precise technical specifications
Provide visibility into project progress — completed work, pending tasks, build status — for all stakeholders including sales, support, customer success, and supervisor
Translate scope into a comprehensive project plan and build the underlying architecture and workflow of the application
Design databases and build tables, forms, filtered/formatted reports, dashboards, and set up user permissions
Set proper expectations and meet project milestones
Assist with app deployment and user-acceptance-training on the TrackVia platform
Conduct post-project retrospectives to assess opportunities for further development and internal process improvement
Advocate and promote "best practices" for long-term app success & ownership
Contribute to process improvement initiatives, including reusable technical patterns and build standards across the team

Requirements:

Strong data modeling expertise with deep understanding of relational database principles (normalization, joins, schema design)
Experience with integration/automation platforms (Workato, Zapier, or similar) — building and debugging multi-step automations
Experience with APIs (REST, webhooks, authentication patterns) sufficient to scope and troubleshoot integrations independently
Consultative scoping and problem definition experience — able to translate business requirements into technical architecture
Analytical, root-cause-driven problem solving
Excellent written communications: clarity, brevity, grammar
Excellent verbal communications: articulate, cooperative, patient, strong listening skills — comfortable navigating both technical and executive-facing conversations
Advanced Microsoft Excel or Google Sheets (formulas, logical functions, charts, reports)
SaaS application experience, ideally in a low-code/no-code or platform configuration context
Strong project management skills
Bachelor's degree preferred, but not required with equivalent hands-on experience
Travel Required: 4-6 days per quarter