Implementation Engineer

keepersecurity; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work availability

Health insurance

401(k)

Paid time off

Job summary

Keeper Security is seeking an experienced professional to guide business customers through the technical setup and adoption of our cloud security platform. You will lead discovery, configuration, integration support, training, and level-two troubleshooting across multiple projects, ensuring alignment with customers and internal teams.

The role requires strong knowledge of SaaS architectures, APIs, and diverse environments (on-premises, cloud, and hybrid).

Qualifications

• 5+ years in SaaS implementation, technical support, or related field.
• Experience administering and troubleshooting macOS, Windows, and Linux environments.
• Advanced knowledge of firewalls, Active Directory, DNS, authentication protocols, and LDAP.
• Understanding of SaaS architecture, software integrations, and hybrid environments.
• Experience with APIs, programming, and data manipulation.

Responsibilities

• Assess customer goals and requirements; tailor an implementation approach.
• Configure service, workflows, and integrations for reliable operation.
• Deliver customer training and create user guides and resources.
• Troubleshoot issues, manage project risks, escalate when needed.
• Maintain records of configurations, decisions, and communications.
• Coordinate with product, sales, and customer success to manage multiple projects.

Skills

SaaS implementation

Technical support

Linux shell

PowerShell

Active Directory

DNS

APIs

Programming

Tools

macOS

Windows

Linux

Job description

Role overview

Guide business customers through the technical setup and adoption of a cloud security platform. The role combines discovery, configuration, integration support, customer training, and level-two troubleshooting, while coordinating several implementation projects and keeping customers and internal teams aligned.

Responsibilities

• Assess customer goals and technical requirements, then create an implementation approach tailored to their environment.
• Configure the service, workflows, and integrations to support customer needs and reliable operation.
• Deliver customer training and create practical documentation, user guides, and knowledge resources.
• Troubleshoot technical issues, manage project risks, and elevate issues when needed.
• Maintain clear records of configurations, decisions, and customer communications.
• Coordinate with product, sales, and customer success teams; manage multiple projects to agreed scope and timelines.
• Share customer feedback internally to inform product improvements.

Requirements

• At least 5 years of progressive experience in SaaS implementation, technical support, or a related field.
• Experience administering and troubleshooting macOS, Windows, and Linux environments, with strong Linux shell and PowerShell skills.
• Advanced knowledge of firewalls, Active Directory, DNS, authentication protocols, and LDAP.
• Understanding of SaaS architecture, software integrations, and on-premises, cloud, and hybrid environments.
• Experience with APIs, programming, and data manipulation.
• Strong customer-facing communication, troubleshooting, project coordination, and relationship-management skills.
• Ability to work independently and collaboratively across regions and time zones; degree in a relevant field or equivalent practical experience.

Nice to have

Security software deployment experience, Salesforce familiarity, Python, IT experience, project management or cloud certifications, and French-English bilingual communication.

Benefits and work setup

Fully remote in select locations, with a hybrid option near the company’s Chicago headquarters. Benefits include medical, dental, and vision coverage; life and disability insurance; a 401(k); paid time off and leave for qualifying events; and annual bonuses.