Forward Deployed Engineer

safe; United States; Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Equity ownership

Unlimited leave

Job summary

safe is seeking a driven implementer to own customer deployments of a cyber risk platform from onboarding through live deployment, ensuring alignment with the customer’s business processes. You will configure the platform, educate customers, and coordinate with engineering teams to deliver measurable value, leveraging AI tools to accelerate deployments and outcomes.

This fast-paced, customer-facing role requires end-to-end ownership and strong collaboration across teams to realize continuous

Qualifications

• Strong understanding of the platform and relevant industry practices.
• Ability to implement customer needs using existing product features and create customizations when needed.
• Technical ability to configure platforms, integrations, agents, automations, and scripts.
• Skill in diagnosing implementation challenges and communicating them clearly to internal teams.
• Ability to guide customers and coordinate effectively with both customer and engineering teams.

Responsibilities

• Configure the platform, integrations, agents, scripts, and automations needed to bring customers live.
• Educate and enable customers, applying platform knowledge and relevant industry practices to their goals.
• Diagnose obstacles to customer success and present internal teams with clear, evidence-based problem statements and desired outcomes.
• Translate between customer implementation teams and internal engineers, helping resolve questions and reach decisions quickly.
• Use AI tools to improve customer engagement, work more independently, and accelerate deployments and value realization.
• Identify opportunities to improve implementation processes and tooling.

Skills

Platform configuration

Customer enablement

Cross-functional coordination

AI-assisted deployment

Job description

Role overview

Own customer implementations of a cyber risk platform from initial onboarding through a working deployment that supports the customer’s business processes. The role combines technical implementation, customer guidance, and coordination with engineering teams to help customers achieve measurable value.

Responsibilities

• Configure the platform, integrations, agents, scripts, and automations needed to bring customers live.
• Educate and enable customers, applying platform knowledge and relevant industry practices to their goals.
• Diagnose obstacles to customer success and present internal teams with clear, evidence-based problem statements and desired outcomes.
• Translate between customer implementation teams and internal engineers, helping resolve questions and reach decisions quickly.
• Use AI tools to improve customer engagement, work more independently, and accelerate deployments and value realization.
• Identify opportunities to improve implementation processes and tooling.

Requirements

• Strong understanding of the platform and relevant industry practices.
• Ability to implement customer needs using existing product features and create customizations when needed.
• Technical ability to configure platforms, integrations, agents, automations, and scripts.
• Skill in diagnosing implementation challenges and communicating them clearly to internal teams.
• Ability to guide customers and coordinate effectively with both customer and engineering teams.

Nice to have

• Interest in cyber risk and the intersection of artificial intelligence and cybersecurity.
• Comfort working in a fast-paced, high-intensity environment with direct feedback and end-to-end ownership.

Benefits and work setup

• Medical insurance and wellness benefits, including coverage intended to support employees and their families.
• Equity ownership and unlimited leave are described as available.
• The role offers customer-facing implementation work and frequent collaboration with engineering teams.