Implementation Electronic Interface Specialist

Jobtailor; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Jobtailor in Phoenix, AZ is seeking a Leave of Absence Implementation Coordinator to support aLEAVEiate, Middle Market, and Large Case activities, ensuring accurate data transfers and timely submissions.

You will review documents with the Large Case Implementation Manager, participate in client and vendor meetings, track client statuses, and collaborate with IT and operations to verify data accuracy and resolve issues.

Qualifications

• Bachelor’s degree preferred, or equitable years of experience.
• 2+ years of Leave of Absence experience in claims management or data migration.
• Strong problem-solving, project management and communication skills.
• Ability to work in a fast-paced environment and travel up to 10%.

Responsibilities

• Review submission documents and relevant client information with the Large Case Implementation Manager.
• Participate in customer and vendor meetings to review and resolve concerns during file-transfer testing.
• Track assigned clients and statuses for reporting to senior management.
• Coordinate questions and data-transfer “kick outs” with multiple teams.
• Develop action plans and communicate outstanding issues to stakeholders.
• Support, maintain, and audit final migration numbers used for business and billing.
• Develop and maintain SOPs for vendor migrations, including metrics.

Skills

Problem-Solving

Project Management

Time Management

Communication Skills

Adaptability

Relationship Building

Autonomy

Education

Bachelor’s degree preferred, or equity years of experience

Tools

Microsoft Office Proficiency

Job description

• Support aLEAVEiate, Middle Market, and Large Case implementation activities
• Review submission documents and relevant client information with the Large Case Implementation Manager
• Participate in customer and vendor meetings to review and resolve concerns and open questions during file-transfer testing
• Track assigned clients and statuses for reporting to senior management
• Follow up with implementation managers, brokers, and clients on timely file submissions and manage expectations around delays
• Collaborate with internal IT business partners and business units to verify converted-file accuracy
• Advise implementation, account management, and operations teams of outstanding issues and develop action plans
• Coordinate questions and data-transfer “kick outs” with implementation, account management, operations, and IT management
• Support, maintain, and audit final migration numbers used for business and billing
• Develop and maintain SOPs for vendor migrations, including metrics and common concerns
• Act as a subject-matter expert and liaison between internal and external IT teams on data-transfer portals and requirements
• Establish and track performance metrics, systems of measurement, and accountabilities
• Collaborate with enrollment platforms managing Reliance’s enrollment and eligibility-transfer relationships
• Maintain internal and external business-partner relationships
• Support required actions requested by managers and team leaders

Requirements

• Bachelor’s degree preferred, or equitable years of experience
• 2+ years of Leave of Absence experience in claims management or data migration
• Strong problem-solving skills
• Strong project management skills
• Good time management and time-sensitivity planning
• Strong and proactive communication skills
• Understanding of FMLA, state leave laws, and other employer-authorized leave laws
• Ability to speak confidently and persuasively with clients and brokers
• Ability to adapt and change
• Ability to build and maintain collaborative working relationships at all levels
• Professional business demeanor
• Ability to work in a fast-paced, entrepreneurial capacity with minimal supervision
• Ability to thrive in a fast-paced environment
• Ability to work autonomously
• Proficiency in Microsoft Office products and ability to master applicable systems and processes
• Ability to manage process flows
• Ability to travel up to 10%

Core Competencies

Demonstrates expertise in Leave of Absence claims management and data migration, with strong project management and problem-solving capabilities. Proficient in maintaining collaborative relationships and managing process flows in a fast-paced environment.

Highest-signal resume keywords

• Leave Of Absence Experience
• Claims Management
• Data Migration
• Project Management
• FMLA Understanding

ATS Optimization Keywords

Hard Skills

• Data-Transfer Management
• Performance Metrics Tracking
• SOP Development
• File-Transfer Testing
• Process Flow Management

Soft Skills

• Problem-Solving Skills
• Proactive Communication
• Time Management
• Adaptability
• Collaborative Relationship Building

Industry Keywords

• FMLA
• State Leave Laws
• Employer-Authorized Leave Laws

Tools & Technologies

• Microsoft Office Proficiency