Implementation Electronic Interface Specialist

rsli; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

rsli seeks an Implementation Electronic Interface Specialist to support large case migrations, data transfers, and on-boarding activities for a broad client base in the United States. The role coordinates with client teams, brokers, and internal IT partners to ensure accurate data transfer and timely delivery.

The successful candidate will serve as SME between internal and external teams, drive SOPs, monitor migration milestones, and uphold data quality across the lifecycle.

Qualifications

• Bachelor's degree preferred or equitable years of experience.
• 2+ years of Leave of Absence experience in claims management or data migration.
• Strong problem solving skills: identify, consult, create a plan and solution.
• Strong project management skills and coordination with IT, Operations, and partners.

Responsibilities

• Engage with Large Case Implementation Manager to review client documents and information.
• Participate in customer/vendor meetings to review and resolve concerns during file transfer testing.
• Maintain current tracking of all assigned clients and statuses for reporting to senior management.
• Follow up on file submissions and manage expectations when delays occur.
• Collaborate with internal IT partners on converted files to ensure conversion accuracy.
• Advise implementation/account management/operations on issues and provide action plans.
• Coordinate questions with the team to be resolved by IT and operations.
• Support, maintain and audit final migration numbers for business and billing.
• Develop, maintain and update SOPs for different vendor migrations with metrics.
• Strengthen internal and external partner relationships and drive accountability.
• Support actions requested by Manager/Team Leaders.

Skills

Problem solving

Project management

Communication

Education

Bachelor's degree preferred

Job description

Job Responsibilities and Requirements

The Implementation Electronic Interface Specialist will have the competency within the implementation organization, to develop the necessary capabilities that enables our organization to capitalize on our opportunity and reach our aspirational goals to be the solution for total absence and supplemental employee benefits. The CDIS will be engaged in the support of the Large Case Implementations, their customers and/or vendor resources in the review, tracking and discussions around the FMLA/LOA History/Takeover, Disability & Paid Family History/Takeover, EOI and Eligibility Data File support management. They will focus on the process of data transfer that are managed either internally by the client or by other vendor carriers in coordination with our internal IT business partners. They will support client on-boarding migration activities ranging from 100 - 100,000+ eligible lives. The CDIS will be responsible to successfully track and support the management and audit process to ensure the accuracy of the migrated data. They will act as SME's and liaisons between internal and external IT teams in review of data transfer portal and requirements.

Roles and Responsibilities

Supports aLEAVEiate, Middle Market and Large Case Implementation activities they are respectively assigned to by:

• Engaging with Large Case Implementation Manager in a pre-meeting to go over all submission documents and relevant information about the client.
• Engage in Customer/Vendor meetings with the support of the implementation manager, client and/or broker to review, resolve any concerns and/or open questions during ongoing file transfer testing.
• Maintain current tracking of all assigned clients and statuses for reporting purposes (these reports will be provided to senior management).
• Follow up with [Implementation Manager / Broker / Client] on the submission of files in a timely manner and manage expectation should files be delayed.
• Meet with and work closely with internal IT business partners and business units on converted files to ensure accuracy in conversion.
• Proactively advise implementation / account management / operations of any outstanding issues or questions that may arise and work directly with them to resolve and provide an action plan.
• Coordinate questions and "kick outs" with the implementation team, account mgt., Operations and IT Mgt. to be resolved.
• Support, maintain and audit final numbers for the full migration - these numbers will be used to support business and billing.
• Support the development, maintenance and up keep of SOPs regarding different vendor migrations, including metrics and common concerns. Utilize a problem solving approach.
• Maintain and strengthen internal and external business partner relationships.
• Support any required actions requested by their Manager/Team Leaders.

Performance:

Customer Service:

Promptly acknowledges customers' needs, both internal and external.

Ensures customers' needs are handled in a timely and appropriate manner.

Takes initiative to support leadership advice capabilities to help drive customer satisfaction and takeover accuracy Demonstrates problem solving skills required to support a strong on-boarding experience.

Generates creative ideas and solutions while: Driving to "Best Practices".

Diagnosing the wants/needs or customer requests

Problem Solving/Decision Making:

Anticipates, analyzes, and defines problems.

Develops and assesses alternative solutions as necessary.

Makes appropriate decisions in a timely manner while analyzing impact of decisions.

Technical Achievement:

Demonstrates expertise in job functions and project management tracking.

Keeps current of regulations pertinent to related job duty responsibilities.

Sets up controls for workflow efficiency and accountability.

Meets deadlines and achieves assigned goals within designated time frame.

Communication/Relationship Skills:

Demonstrates effective interpersonal and listening skills: takes direction, practices active listening, and accepts feedback.

Communicate/respond appropriately to varied audiences/tasks.

Exhibits teamwork, honors commitments.

Supports company/department initiatives:

Motivates others to work together toward common goals with team oversight.

Collaborates with key enrollment platforms who are focused on managing Reliance's enrollment and eligibility transfer relationships.

Helps establish and track performance metrics with clear systems of measures and accountabilities that drive results.

Required Knowledge, Skills, Abilities and/or Related Experience

• Bachelor's degree preferred (or equitable years of experience)
• 2 + year of Leave of Absence experience in either claims management or data migration
• Strong problem solving skills (ability to identify, consult, create a game plan and solution when particular issues arise)
• Strong project management skills - will need to work closely with other project managers, IT teams, Operations,