Associate Implementation Manager

Jobtailor; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor seeks an Onboarding Coordinator in Atlanta to manage end-to-end client onboarding timelines, communicate milestones to clients, brokers, TPAs, and internal partners, and coordinate operational setup with standardized processes and secure data transfers.

Ideal candidates bring 3+ years in employee voluntary benefits, client onboarding, or related operations, plus strong MS Office skills and a mindset for learning AI-enabled workflows.

Qualifications

• Experience supporting client onboarding or account setup processes.
• Strong project coordination with timelines, deliverables, and follow-ups.
• Familiarity with secure data transfers and standardized file formats.
• Clear communication with clients, external partners, and internal teams.
• Bachelor's degree required.
• Minimum 3 years in employee voluntary benefits, client onboarding, or related ops.
• Advanced proficiency with Microsoft Office applications.
• Curiosity, adaptability, and openness to AI-enabled tools.

Responsibilities

• Manage the end-to-end onboarding timeline for assigned new clients.
• Communicate implementation milestones, requirements, deadlines, and updates to clients, brokers, TPAs, and internal partners.
• Coordinate operational setup using standardized implementation processes, approved file layouts, and secure data transfer protocols.
• Partner with fulfillment teams and Account Executives on low-complexity platform changes for in-force clients.
• Gather, document, and translate business and technical requirements for onboarding, file layouts, data transfers, and ongoing administration.
• Maintain implementation documentation and accurate client configurations.
• Monitor projects against deadlines and escalate risks, dependencies, or timeline concerns.
• Identify and communicate process barriers affecting onboarding or program administration.
• Recommend process improvements to reduce client administrative burden and support smoother implementation outcomes.
• Own assigned onboarding and client change projects from initiation through completion.

Skills

Project coordination

Timeline management

Client communication

Organizational skills

Attention to detail

Adaptability

Curiosity

Cross-functional collaboration

Education

Bachelor's degree

Tools

Word

Excel

PowerPoint

Visio

Job description

• Manage the end-to-end onboarding timeline for assigned new clients
• Communicate implementation milestones, requirements, deadlines, timeline adjustments, and project updates to clients, brokers, TPAs, and internal partners
• Coordinate operational setup using standardized implementation processes, approved file layouts, and secure data transfer protocols
• Partner with fulfillment teams and Account Executives on low-complexity platform changes for in-force clients
• Gather, document, and translate business and technical requirements for onboarding, file layouts, data transfers, and ongoing administration
• Maintain implementation documentation and accurate client configurations
• Monitor projects against deadlines and escalates risks, dependencies, or timeline concerns
• Identify and communicate process barriers affecting onboarding or program administration
• Recommend process improvements to reduce client administrative burden and support smoother implementation outcomes
• Own assigned onboarding and client change projects from initiation through completion

Requirements

• Experience supporting client onboarding, implementation, or account setup processes, preferably in a B2B, broker, TPA, benefits, payroll, or client services environment
• Strong project coordination skills managing timelines, deliverables, follow-ups, and low- to medium-complexity client projects
• Familiarity with standardized processes, file formats, secure data transfers, or operational workflows
• Ability to communicate clearly with clients, external partners, and internal cross-functional teams
• Strong organizational skills and attention to detail; ability to manage multiple implementations or administrative changes concurrently
• Bachelor's degree required
• Minimum of 3 years of experience in employee voluntary benefits, client onboarding, client servicing, or related operational support
• Experience establishing B2B electronic and manual data file transfers, including familiarity with various file types and transfer methods
• Advanced proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Visio
• Curiosity, adaptability, and openness to learning AI-enabled tools and evolving workflows

Core Competencies

Demonstrates expertise in managing client onboarding processes, including project coordination, documentation, and communication with stakeholders. Proficient in operational workflows and data transfer methods to enhance implementation efficiency.

Highest-signal resume keywords

• Client Onboarding Experience
• Project Coordination Skills
• Data Transfer Familiarity
• Microsoft Office Proficiency
• Organizational Skills

ATS Optimization Keywords

Hard Skills

• Client Onboarding
• Implementation Processes
• Project Management
• Data File Transfers
• Operational Workflows
• Business Requirements Documentation
• File Layouts
• Timeline Management
• Process Improvement
• Attention to Detail

Soft Skills

• Clear Communication
• Adaptability
• Curiosity

Certifications & Qualifications

• Bachelor's Degree

Industry Keywords

• B2B
• Broker
• TPA
• Benefits
• Payroll
• Client Services
• Employee Voluntary Benefits

Tools & Technologies

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Visio