Benefits Program Coordinator – Lead

Jobtailor; Illinois; On-site; USD 65,000 - 95,000; Full time

Job summary

Jobtailor is seeking a Benefits Administrator to manage health, welfare, retirement, and leave programs for U.S.-based employees in Illinois. The role focuses on accurate benefits data processing, vendor coordination, and open enrollment support to ensure compliance and a high level of service.

The ideal candidate has 6–9 years in benefits and leave administration, strong knowledge of U.S. regulations, and experience with HRIS like SuccessFactors and ServiceNow.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent combination of education and experience.
• 6–9 years of progressive experience in benefits administration, leave administration, HR operations, or total rewards support.
• Strong knowledge of U.S. employee benefits programs, leave administration practices, and compliance requirements.
• Experience working within a vendor-supported leave administration model preferred.
• Experience utilizing HRIS, case management, and benefits administration systems such as SuccessFactors and ServiceNow.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Excellent communication and interpersonal skills with the ability to handle sensitive and confidential information professionally.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Proficiency with Microsoft Office applications including Excel, Word, PowerPoint, and Outlook.
• CEBS, PHR, SHRM-CP, or related certification preferred.

Responsibilities

• Administer health, welfare, retirement, and wellness programs for U.S.-based employees.
• Process benefits transactions and ensure accuracy and integrity of employee benefits data.
• Coordinate with vendors, Payroll, People & Culture, and internal stakeholders to support benefits administration activities.
• Support annual open enrollment activities including employee communications, system testing, education sessions, and issue resolution.
• Own benefits continuation and employee communications during leave events.
• Respond to employee and manager benefit inquiries while delivering a high level of customer service and support.
• Serve as one of the primary points of contact for employees and managers regarding leave-related inquiries and processes.
• Coordinate leave cases with external vendors, ensuring timely initiation, case management, and resolution.
• Act as liaison between employees, managers, vendors, Payroll, and People & Culture throughout the leave lifecycle.
• Monitor leave cases from initiation through return-to-work while ensuring timely follow-up and communication.
• Review vendor outputs and leave documentation for accuracy and escalte discrepancies or concerns as appropriate.
• Coordinate return-to-work activities, communications, and system updates.
• Support accommodations processes in partnership with People & Culture and Legal teams.
• Follow established benefits and leave administration processes, policies, and standard operating procedures.
• Maintain accurate, audit-ready documentation and records related to benefits and leave administration.
• Escalate potential compliance concerns, risks, or process gaps to appropriate stakeholders.
• Ensure compliance with applicable federal, state, and local regulations including FMLA, ADA, COBRA, HIPAA, ERISA, and company policies.
• Utilize SuccessFactors, ServiceNow, and vendor systems to support benefits and leave administration activities.
• Ensure data integrity, process accuracy, and adherence to service level agreements (SLAs).
• Maintain and audit employee records within HRIS and benefits systems to support operational excellence.
• Maintain SOPs, process documentation, and knowledge base materials.
• Identify opportunities for process improvement, operational efficiency, and enhanced employee experience.
• Support benefits and leave administration standardization initiatives across the organization.
• Participate in projects, system enhancements, and process improvement initiatives as needed.

Skills

Benefits administration

Leave administration

HRIS utilization

Compliance knowledge

Analytical skills

Communication skills

Organizational skills

Problem-solving skills

Attention to detail

Education

Bachelor's degree in HR/Business

CEBS/PHR/SHRM-CP certification preferred

Tools

SuccessFactors

ServiceNow

HRIS

Microsoft Office

Job description

• Administer health, welfare, retirement, and wellness programs for U.S.-based employees
• Process benefits transactions and ensure accuracy and integrity of employee benefits data
• Coordinate with vendors, Payroll, People & Culture, and internal stakeholders to support benefits administration activities
• Support annual open enrollment activities including employee communications, system testing, education sessions, and issue resolution
• Own benefits continuation and employee communications during leave events
• Respond to employee and manager benefit inquiries while delivering a high level of customer service and support
• Serve as one of the primary points of contact for employees and managers regarding leave-related inquiries and processes
• Coordinate leave cases with external vendors, ensuring timely initiation, case management, and resolution
• Act as liaison between employees, managers, vendors, Payroll, and People & Culture throughout the leave lifecycle
• Monitor leave cases from initiation through return-to-work while ensuring timely follow-up and communication
• Review vendor outputs and leave documentation for accuracy and escalte discrepancies or concerns as appropriate
• Coordinate return-to-work activities, communications, and system updates
• Support accommodations processes in partnership with People & Culture and Legal teams
• Follow established benefits and leave administration processes, policies, and standard operating procedures
• Maintain accurate, audit-ready documentation and records related to benefits and leave administration
• Escalate potential compliance concerns, risks, or process gaps to appropriate stakeholders
• Ensure compliance with applicable federal, state, and local regulations including FMLA, ADA, COBRA, HIPAA, ERISA, and company policies
• Utilize SuccessFactors, ServiceNow, and vendor systems to support benefits and leave administration activities
• Ensure data integrity, process accuracy, and adherence to service level agreements (SLAs)
• Maintain and audit employee records within HRIS and benefits systems to support operational excellence
• Maintain standard operating procedures (SOPs), process documentation, and knowledge base materials
• Identify opportunities for process improvement, operational efficiency, and enhanced employee experience
• Support benefits and leave administration standardization initiatives across the organization
• Participate in projects, system enhancements, and process improvement initiatives as needed

Requirements

• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent combination of education and experience
• 6–9 years of progressive experience in benefits administration, leave administration, HR operations, or total rewards support
• Strong knowledge of U.S. employee benefits programs, leave administration practices, and compliance requirements
• Experience working within a vendor-supported leave administration model preferred
• Experience utilizing HRIS, case management, and benefits administration systems such as SuccessFactors and ServiceNow
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail
• Excellent communication and interpersonal skills with the ability to handle sensitive and confidential information professionally
• Ability to manage multiple priorities and work independently in a fast-paced environment
• Proficiency with Microsoft Office applications including Excel, Word, PowerPoint, and Outlook
• CEBS, PHR, SHRM-CP, or related certification preferred.

Core Competencies

Demonstrates expertise in benefits and leave administration, ensuring compliance with federal, state, and local regulations while maintaining data integrity and operational excellence. Proficient in utilizing HRIS and benefits administration systems to enhance employee experience and support organizational initiatives.

Highest-signal resume keywords

• Benefits Administration
• Leave Administration
• HRIS Utilization
• Compliance Knowledge
• Analytical Skills

ATS Optimization Keywords

Hard Skills

• Benefits Programs
• Leave Administration Practices
• Data Integrity
• Process Improvement
• Operational Efficiency

Soft Skills

• Communication Skills
• Interpersonal Skills
• Organizational Skills
• Problem-Solving Skills
• Attention to Detail

Certifications & Qualifications

• CEBS
• PHR
• SHRM-CP

Industry Keywords

• FMLA
• ADA
• COBRA
• HIPAA
• ERISA

Tools & Technologies

• SuccessFactors
• ServiceNow
• HRIS
• Microsoft Office