Implementation Delivery Specialist

Takt; Reston (VA); On-site; USD 75,000 - 90,000; Full time

Job summary

Takt is seeking an Implementation Analyst in Reston, VA to support customer implementations from kickoff to go-live and hypercare. You will coordinate efforts, configure the platform, and assist onboarding to ensure on-time delivery.

This delivery-focused role partners with Design, Product, Engineering, and Customer Success to drive successful launches. Ideal candidates bring a BA/BS, 0–3 years in customer success or related fields, strong organizational skills, and the ability to learn new

Qualifications

• BA/BS degree or equivalent experience.
• 0–3 years of experience in Customer Success, Professional Services, Implementation, Consulting, Project Coordination, Operations, or related fields.
• Strong organizational and project coordination skills.
• Ability to manage multiple priorities and deadlines simultaneously.
• Strong attention to detail and problem-solving abilities.
• Excellent written and verbal communication skills.
• Comfort working with both technical and non-technical stakeholders.
• Ability to learn new software platforms and business processes quickly.

Responsibilities

• Support implementation projects from kickoff through go-live and hypercare.
• Assist with project planning, timeline management, task tracking, and status reporting.
• Monitor project risks, dependencies, and action items while escalating concerns as needed.
• Help ensure implementations are delivered on time, within scope, and aligned to the approved solution design.
• Advocate for your customers in internal prioritization, planning, and execution discussions.
• Configure platform features, workflows, and operational structures based on documented requirements.
• Support onboarding activities including data collection, setup, validation, and readiness reviews.
• Perform configuration testing and quality assurance to ensure implementation accuracy.
• Document customer requirements, decisions, and implementation outcomes.
• Coordinate integration activities with customer stakeholders and internal teams.
• Track integration progress and assist with testing and validation efforts.
• Support troubleshooting and issue resolution during implementation and go-live preparation.
• Ensure implementation documentation and requirements are maintained throughout the project lifecycle.
• Assist in preparing customers for launch through readiness activities and training coordination.
• Support go-live planning and execution activities.
• Monitor launch progress and assist with issue tracking during hypercare.
• Help ensure customers understand key processes, timelines, and next steps.
• Partner closely with Solution Design, Product, Engineering, and Customer Success teams.
• Participate in implementation handoffs and project reviews.
• Share implementation feedback and lessons learned to improve delivery quality and efficiency.
• Contribute to the development of implementation best practices and documentation.

Skills

BA/BS degree

Project coordination

Stakeholder management

Communication skills

Attention to detail

Learning new software

Education

BA/BS degree or equivalent

Tools

Linear

HubSpot

Zendesk

Jira

Salesforce

Job description

Takt is seeking an Implementation Analyst in Reston, VA to support customer implementations from kickoff to go-live and hypercare. You will coordinate efforts, configure the platform, and assist onboarding to ensure on-time delivery.

This delivery-focused role partners with Design, Product, Engineering, and Customer Success to drive successful launches. Ideal candidates bring a BA/BS, 0–3 years in customer success or related fields, strong organizational skills, and the ability to learn new