Implementation Manager: Customer Growth & Tech Deployments

Alertus Technologies; Baltimore (MD); On-site; USD 60,000 - 84,000; Full time

Benefits offered by this job

Unlimited Paid Time Off

401(k) Retirement Plan

Medical, Dental, and Vision Plans

Employee Referral Bonuses

Flex Scheduling

Job summary

Alertus Technologies is looking for an Implementations Manager to drive growth and enhance customer satisfaction. This role requires a strong technical background and relationship-building skills to facilitate product implementations across various markets.

The ideal candidate possesses 2+ years of relevant experience and a Bachelor's degree in an IT field. Benefits include unlimited paid time off and a comprehensive benefits package.

Qualifications

• 2+ years of relevant experience required.
• Experience implementing and troubleshooting hardware is a plus.
• Ability to travel to customer sites 20-30% of the time.

Responsibilities

• Serve as a trusted partner in the Alertus solution for various customers.
• Lead day-to-day customer implementations.
• Document configurations and key learnings.
• Drive product adoption throughout the contract lifetime.
• Deliver presentations and training experiences.
• Analyze customer usage and develop improvement strategies.
• Manage internal tasks and account maintenance.
• Partner cross-functionally to address customer needs.
• Develop educational collateral for customers.

Skills

Customer relationship management

Technical expertise

Server fundamentals

Software networking

System deployment

Curiosity for new technologies

Innovative mindset

Education

Bachelor’s Degree in IT-related field

Certifications (A+, Network+, PMP)

Job description

Alertus Technologies is looking for an Implementations Manager to drive growth and enhance customer satisfaction. This role requires a strong technical background and relationship-building skills to facilitate product implementations across various markets.

The ideal candidate possesses 2+ years of relevant experience and a Bachelor's degree in an IT field. Benefits include unlimited paid time off and a comprehensive benefits package.