Manager, Implementation (SaaS/Fintech)

Emburse; Addison (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Flexible work arrangements

Inclusive culture

Job summary

Emburse is seeking a Manager, Implementation to lead a team of Implementation Specialists and Consultants across Spend, Professional and Enterprise portfolios. You will report to the Director, Professional Services and drive talent development, delivery commitments, and value realization for clients.

The role emphasizes establishing delivery practices, managing scope, and using AI tools to improve efficiency while safeguarding margins. Sponsorship is not offered.

Qualifications

• Bachelor’s degree or equivalent practical experience, with at least 5 years in customer-facing SaaS implementation, professional services or consulting (discovery through go-live).
• At least 3 years of direct people management experience, with a strong track record of hiring, coaching, cross-training, performance reviews and accountability.
• Deep understanding of implementation methodologies, including requirements gathering, project planning, scope management, testing and transitioning to ongoing support.
• Proven ability to manage team capacity, balance stakeholder requests and protect delivery margins by monitoring utilization and effort.
• Demonstrated success improving delivery efficiency and client outcomes, such as shortening time-to-value and increasing throughput.
• Hands-on ability to use CRM, project tracking and reporting tools for delivery decisions, and to experiment with approved AI tools while maintaining data security.
• Clear, proactive client and internal communication, with ability to clarify ambiguity and partner with technical/product specialists to resolve dependencies.

Responsibilities

• Lead and develop talent: Recruit, onboard, and coach Implementation Specialists and Consultants, conducting regular one-on-ones and performance reviews.
• Manage capacity and assignments: Allocate project workloads based on team capacity, skills, and client readiness.
• Drive operational focus: Translate priorities into clear team commitments and balance competing demands.
• Oversee end-to-end delivery: Monitor projects, milestones, and risks across the implementation lifecycle.
• Protect utilization and margins: Track project effort and margins, addressing avoidable rework and scope creep.
• Standardize best practices: Reinforce methodologies and templates while promoting knowledge sharing.
• Champion process improvement and AI: Identify bottlenecks and adopt approved automation and AI tools.
• Manage client escalations: Serve as the initial contact for client escalations and coordinate recovery plans.
• Coach for client value and handovers: Align decisions with client needs and ensure smooth transitions to Customer Success.
• Collaborate cross-functionally: Partner with Sales, Product, Engineering, Customer Success, Support and technical specialists.
• Maintain visibility and reporting: Provide regular portfolio updates on progress, risks and capacity.

Skills

People management

Talent development

Project delivery

Capacity planning

Stakeholder management

Process improvement

AI tools usage

Client escalations handling

Cross-functional collaboration

Communication

Education

Bachelor’s degree or equivalent

Tools

CRM tools

Project tracking

Salesforce

Certinia

Workflow automation tools

AI tools

Job description

Who We Are:

At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in expense intelligence, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.

The Manager, Implementation leads Implementation Specialists and Consultants implementing Emburse’s Spend, Professional and Enterprise portfolios. Reporting to the Director, Professional Services, this role develops people, manages team delivery commitments, and helps clients achieve value.

The Manager follows established delivery practices, resolves day-to-day issues, and helps the team improve efficiency, quality, and time to value through practical improvements, automation, and AI.

**Please note we are NOT able to offer sponsorship now or in the future**

What you will Do

• Lead and develop talent: Recruit, onboard, and coach Implementation Specialists and Consultants, holding regular one-on-ones and performance reviews to build product knowledge, client delivery skills, and accountability.

• Manage capacity and assignments: Allocate project workloads based on team capacity, skill sets, and client readiness, escalating resource or training needs to the Director as needed.

• Drive operational focus: Translate priorities into clear team commitments, clarifying ambiguous requests and balancing competing demands so the team stays focused on delivery.

• Oversee end-to-end delivery: Monitor active projects, milestones, and risks across the implementation lifecycle (from discovery and configuration through testing, training and go-live readiness) to resolve blockers early.

• Protect utilization and margins: Track project effort, team utilization and delivery margins against targets, addressing avoidable rework or scope creep and escalating major risks.

• Standardize best practices: Reinforce implementation methodologies, templates and guidance while fostering a culture of knowledge sharing and cross-training.

• Champion process improvement and AI: Identify recurring delivery bottlenecks and drive practical efficiencies, including testing and adopting approved automation and AI tools to reduce repetitive work.

• Manage client escalations: Serve as the initial point of contact for client and delivery escalations, partnering with the Director on major decisions and executing agreed recovery plans.

• Coach for client value and seamless handovers: Guide consultants to align implementation decisions with client needs, manage scope expectations and execute clean transitions to Customer Success and Support.

• Collaborate cross-functionally: Partner with Sales, Product, Engineering, Customer Success and Support—as well as technical specialists for complex integrations—to clarify handoffs and resolve delivery issues.

• Maintain visibility and reporting: Deliver regular portfolio updates to the Director on progress, risks and capacity while ensuring project records and client communications remain accurate.

What you will Bring

• Bachelor’s degree, college diploma in a related field, or equivalent practical experience, paired with at least 5 years of customer-facing SaaS implementation, professional services or consulting experience (discovery through go-live).

• At least 3 years of direct people management experience, with a strong track record of hiring, coaching, cross-training, conducting performance reviews and holding team members accountable.

• Deep understanding of implementation methodologies, including requirements gathering, project planning, scope management, testing and transitioning clients to ongoing support.

• Proven ability to manage team capacity, balance competing stakeholder requests and protect delivery margins by monitoring utilization, project effort and avoidable rework.

• Demonstrated success improving delivery efficiency and client outcomes—such as shortening time-to-value, reducing delays and increasing team throughput.

• Hands‑on ability to use CRM, project tracking and reporting tools for delivery decisions, alongside a practical aptitude for experimenting with approved AI tools while maintaining output quality and data security.

• Clear, proactive client and internal communication, with the ability to clarify ambiguity and partner effectively with technical and product specialists to resolve dependencies.

• Adaptability, curiosity, openness to feedback and a commitment to collaboration, inclusion and sustainable team performance.

• Experience with Emburse (Spend, Professional or Enterprise) or comparable expense, AP, procurement or financial software, as well as familiarity with Salesforce, Certinia or workflow automation tools is preferred.

Why Emburse?

Finance is changing—and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility and optimize spend—so they can focus on what’s next, not what’s slowing them down.

• A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize their finance operations.
• A Team That Innovates – Work alongside some of the brightest minds in finance, tech and AI to solve real‑world challenges.
• A Culture That Empowers – Competitive pay, flexible work, and an inclusive collaborative environment that supports your success.
• A Career That Matters – Your work here drives efficiency, innovation and smarter financial decision‑making for businesses everywhere.

Shape your future & find what’s next at Emburse.

Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.