Customer Success & Builder Relations Specialist

Wisenbaker-Builder-Services; Coppell (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

Wisenbaker is seeking a Customer Service/Order Processing Specialist in Coppell, TX. You will be the main contact for assigned accounts, verify orders, manage timelines, and chase missing POs. You’ll work with builders and internal teams to ensure smooth execution from selection to schedule.

The role requires 1–2 years in customer service, strong communication skills, and proficiency with Microsoft Office. A proactive, problem-solving mindset is essential in a fast-paced environment.

Qualifications

• High school diploma required — college degree preferred.
• 1–2 years of customer service experience.
• Strong communication skills — phone, email, in person.
• Detail-oriented, organized, and great under pressure.
• A natural problem solver who works well solo or in a team.
• Proficient in Microsoft Office and comfortable with databases.
• Positive attitude with a “let’s figure it out” energy.

Responsibilities

• Serve as the internal and external point of contact for assigned accounts.
• Review account process sheets and stay updated on implementation changes.
• Verify all final selections, change orders, and scheduling communications.
• Ensure products are ordered and timelines are met.
• Respond to status inquiries and customer follow-ups.
• Track and collect Purchase Orders — manage Need PO lists.
• Build long-term customer relationships with a professional, solutions-first mindset.
• Attend builder meetings when available.
• Handle general admin tasks like email, document prep, calls, and filing.
• Stay sharp with product knowledge and cross-train in the Order Processing Specialist role.
• Learn to navigate builder software platforms and enter orders efficiently.

Skills

Strong communication

Microsoft Office

Customer service

Detail oriented

Problem solving

Education

High school diploma

Tools

Microsoft Office

Databases

Job description

Wisenbaker is seeking a Customer Service/Order Processing Specialist in Coppell, TX. You will be the main contact for assigned accounts, verify orders, manage timelines, and chase missing POs. You’ll work with builders and internal teams to ensure smooth execution from selection to schedule.

The role requires 1–2 years in customer service, strong communication skills, and proficiency with Microsoft Office. A proactive, problem-solving mindset is essential in a fast-paced environment.