Customer Relations Specialist

Wisenbaker-Builder-Services; Belton (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Wisenbaker-Builder-Services is seeking a friendly and organized Customer Service Associate in Texas. You will act as the primary contact for client accounts, ensure orders are accurate, chase down missing POs, and communicate timelines and changes to builders and internal teams.

The role emphasizes problem solving, relationship building, and cross-functional collaboration with sales, operations, and project teams.

Qualifications

• High school diploma required.
• 1–2 years of customer service experience.
• Strong communication skills on phone, email, and in person.
• Detail-oriented, organized, and able to work under pressure.
• Proficient in Microsoft Office and comfortable with databases.

Responsibilities

• Serve as the internal and external point of contact for assigned accounts.
• Review account process sheets and stay updated on implementation changes.
• Verify all final selections, change orders, and scheduling communications.
• Ensure products are ordered and timelines are met.
• Respond to status inquiries and customer follow-ups.
• Build long-term customer relationships with a professional, solutions-first mindset.

Skills

Communication skills

Problem solving

Detail-oriented

Organized

Team player

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Database familiarity

Job description

Burned Out on Basic Customer Service? We’re Building Real Relationships.You’re more than a headset and a script, you’re the calm in the chaos, the fixer, the one who actually knows what’s going on. You don’t just answer questions, you anticipate needs, solve problems, and keep the wheels turning.At Wisenbaker, we do customer service differently. Our CSRs are account experts, not just order takers. You’ll work side-by-side with builders, internal departments, and teammates to ensure everything runs smooth, from the first selection to the final schedule.If you're ready to own your accounts and build lasting partnerships, we’re ready to back you with the tools, the training, and the team.Your Mission:You’re not just a Customer Service Rep, you’re a key partner for our clients. You’ll be their go-to contact, ensuring every order is accurate, every question is answered, and every deadline is hit. You’ll manage product timelines, chase down missing POs, handle issues with grace, and be a trusted voice inside and out.What You’ll Be Doing:Serve as the internal and external point of contact for assigned accountsReview account process sheets and stay updated on implementation changesVerify all final selections, change orders, and scheduling communicationsEnsure products are ordered and timelines are metRespond to status inquiries and customer follow-upsTrack and collect Purchase Orders, manage Need PO listsBuild long-term customer relationships with a professional, solutions-first mindsetAttend builder meetings when availableHandle general admin tasks like email, document prep, calls, and filingStay sharp with product knowledge and cross-train in the Order Processing Specialist roleLearn to navigate builder software platforms and enter orders efficientlyWhat We’re Looking For:High school diploma required. college degree preferred1–2 years of customer service experience (bonus points if it’s in construction or homebuilding)Strong communication skills — phone, email, in personDetail-oriented, organized, and great under pressureA natural problem solver who works well solo or in a teamProficient in Microsoft Office and comfortable with databasesPositive attitude with a “let’s figure it out” energyAbout the CompanyAt Wisenbaker, we don’t just support the homebuilding industry, we help build it from the ground up. As one of the largest interior finish solutions providers in the country, we partner with top homebuilders to deliver flooring, countertops, and cabinets that turn houses into homes. But we’re more than materials, we’re a people-powered operation where hard work is noticed, growth is real, and leadership leads. If you're ready to be part of something built to last, welcome to Wisenbaker