Implementation Consultant: Drive Go-Live & Customer Impact

ServiceTitan, Inc.; California (MO); Hybrid; USD 59,000 - 95,000; Full time

Benefits offered by this job

Annual bonus

Equity

Health benefits

Job summary

ServiceTitan, Inc. is seeking a customer success professional to guide customers through a 5-week implementation, ensuring go-live on schedule and handling risks with a proactive, hands-on approach.

You will conduct live working sessions, host check-ins, and troubleshoot software and hardware issues related to ServiceTitan and integrated applications, while maintaining strong customer relationships and project discipline.

Qualifications

• 2+ years of relevant experience preferred or Home Service industry knowledge
• Strong troubleshooting and critical thinking skills
• Experience with ServiceTitan software is a plus
• Exceptional ability to manage multiple moving parts with attention to detail

Responsibilities

• Serve as a process- and workflow-focused point of contact for customers during a 5-week implementation program
• Prepare, update, and manage project management materials
• Keep customers on track to go-live within agreed-upon schedule
• Manage risk that could delay go-live
• Conduct live working sessions with customers demonstrating best practices for go-live
• Host open office hours, 1:1 meetings, and group check-ins with assigned cohort
• Troubleshoot software and hardware issues related to ServiceTitan and integrated applications

Skills

Project management

Customer relationship

Troubleshooting

SaaS knowledge

ServiceTitan experience

Job description

ServiceTitan, Inc. is seeking a customer success professional to guide customers through a 5-week implementation, ensuring go-live on schedule and handling risks with a proactive, hands-on approach.

You will conduct live working sessions, host check-ins, and troubleshoot software and hardware issues related to ServiceTitan and integrated applications, while maintaining strong customer relationships and project discipline.