Implementation Consultant

MatrixCare; BLOOMINGTON (MN); On-site; USD 56,000 - 94,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

AD&D

Short-term disability

Long-term disability

Sleep care management

Health Savings Account

Flexible Spending Account

Commuter benefits

401(k)

Employee Stock Purchase Plan

Employee Assistance Program

Tuition assistance

Job summary

ResMed is seeking a Revenue Cycle Management Implementation Consultant to guide Senior Living and Long Term Care clients through product implementation, providing training and best practice workflow recommendations. You will deliver high-value consulting that drives RCM transformation via MatrixCare product adoption, train customer teams on RCM tools, and collaborate with cross-functional teams to improve the customer experience.

Travel up to 75% may be required.

Qualifications

• Prior Senior Living and Long Term Care industry experience.
• Ability to become a MatrixCare Subject Matter Expert.
• Basic understanding of Organizational Change Management principles.
• Attention to detail and professional presentation skills for complex projects.
• Knowledge of regulatory compliance affecting the healthcare industry.
• Able to work in a fast-paced, collaborative team environment.
• Travel up to 75%.

Responsibilities

• Lead clients through software implementation and training in RCM.
• Deliver high-value consulting to drive RCM transformation and product adoption.
• Provide best-practice workflow recommendations for MatrixCare customers.
• Deliver targeted training leveraging RCM performance and reporting tools.
• Manage feedback loops to account management and product teams to improve CX.
• Collaborate with implementation and training teams to build best practices.
• Present as an RCM SME in e-learning content and live trainings.
• Provide status updates to management using standard reporting tools.
• Utilize analytics tools to drive customer success.

Education

Bachelor’s degree; preferably in Healthcare Administration, Business Management, Finance or Accounting

Job description

The Revenue Cycle Management (RCM) Implementation Consultant will become a Revenue Cycle Management focused Subject Matter Expert for the Senior Living and Long Term Care customers. Working collaboratively with a team, this position will lead clients through software implementation, providing training and best practice workflow recommendations.

Let’s Talk About Responsibilities

• The key position involves utilizing your recent Senior Living and Long Term Care industry/consulting experience and knowledge in the following ways:
• Deliver high value consulting services that drive RCM transformation via successful adoption of MatrixCare products and services for its Senior Living and Long Term Care customers.
• Deliver best practice training to customer team though deep understanding of the MatrixCare RCM performance and reporting tools.
• Managing customer feedback loop to account management, product management teams in effort to improve overall customer experience.
• Assist the MatrixCare Implementation and Training Team to build best practices for customer implementations that help drive long term customer success.
• Serves as RCM Consultant/Subject Matter Expert to e-learning content team and key presenter for monthly, web-based customer trainings .
• Provide status updates to management using standard reporting tools
• Ability to utilize analytics tools to drive customer success.

Let’s Talk About Qualifications And Experience

• Prior experience with Senior Living and Long Term Care industry
• Ability to become a MatrixCare Subject Matter Expert
• Basic understanding of Organizational Change Management principles
• Attention to detail, professional presentation skills and ability to work with complex projects
• Strong attention to detail, proactive problem-solving skills, professional presentation abilities, and demonstrated success leading complex projects from issue identification through resolution.
• Knowledge of regulatory compliance affecting the healthcare industry
• Candidate must be able to work in a fast-paced, collaborative, team-oriented environment
• Bachelor’s degree; preferably in HealthCare Administration, Business Management, Finance or Accounting
• Healthcare software implementation and/or training experience for Revenue Cycle Management teams
• Experience implementing/training software users in a highly diversified environment
• Ability to travel up to 75%

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits.

This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.

Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

Base Pay Range For This Position

$68,000.00 - $94,000.00

For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, we commit to respond to every applicant.