Implementation Consultant

PreSales Collective; Bloomington (IN); On-site; USD 68,000 - 94,000; Full time

Job summary

ResMed seeks an Revenue Cycle Management (RCM) Implementation Consultant to become a Subject Matter Expert for its Senior Living and Long Term Care customers. You will lead clients through software implementations, providing training and best-practice workflow recommendations.

Responsibilities include delivering high-value consulting to drive RCM transformation with MatrixCare, offering training on RCM performance tools, and collaborating with account/product teams to enhance customer success.

Qualifications

• Prior experience in Senior Living and Long Term Care.
• Ability to become a MatrixCare Subject Matter Expert.
• Knowledge of regulatory compliance affecting Healthcare.
• Bachelor’s degree in Healthcare Administration, Business, Finance or Accounting.
• Healthcare software implementation and training for RCM teams.
• Ability to travel up to 75%.

Responsibilities

• Deliver high-value RCM consulting to drive adoption of MatrixCare in Senior Living and LTC.
• Provide best-practice training on MatrixCare RCM performance and reporting tools.
• Manage customer feedback with account and product teams to improve experience.
• Support implementation and training to build best-practices for deployments.
• Act as SME to e-learning content team and present monthly trainings.
• Provide status updates to management using standard reports.
• Apply analytics to drive customer success.

Skills

Senior Living

Long Term Care

Training & Coaching

Project Management

Communication

Analytical Skills

Presentation Skills

Travel 75%

Education

Bachelor’s degree in Healthcare Administration, Business Management, Finance or Accounting

Tools

MatrixCare

Analytics tools

Job description

The Revenue Cycle Management (RCM) Implementation Consultant

The Revenue Cycle Management (RCM) Implementation Consultant will become a Revenue Cycle Management focused Subject Matter Expert for the Senior Living and Long Term Care customers. Working collaboratively with a team, this position will lead clients through software implementation, providing training and best practice workflow recommendations.

Let’s Talk About Responsibilities

• The key position involves utilizing your recent Senior Living and Long Term Care industry/consulting experience and knowledge in the following ways:
• Deliver high value consulting services that drive RCM transformation via successful adoption of MatrixCare products and services for its Senior Living and Long Term Care customers.
• Deliver best practice training to customer team though deep understanding of the MatrixCare RCM performance and reporting tools.
• Managing customer feedback loop to account management, product management teams in effort to improve overall customer experience.
• Assist the MatrixCare Implementation and Training Team to build best practices for customer implementations that help drive long term customer success.
• Serves as RCM Consultant/Subject Matter Expert to e-learning content team and key presenter for monthly, web-based customer trainings .
• Provide status updates to management using standard reporting tools
• Ability to utilize analytics tools to drive customer success.

Let’s Talk About Qualifications And Experience

• Prior experience with Senior Living and Long Term Care industry
• Ability to become a MatrixCare Subject Matter Expert
• Basic understanding of Organizational Change Management principles
• Attention to detail, professional presentation skills and ability to work with complex projects
• Strong attention to detail, proactive problem-solving skills, professional presentation abilities, and demonstrated success leading complex projects from issue identification through resolution.
• Knowledge of regulatory compliance affecting the healthcare industry
• Candidate must be able to work in a fast-paced, collaborative, team-oriented environment
• Bachelor’s degree; preferably in HealthCare Administration, Business Management, Finance or Accounting
• Healthcare software implementation and/or training experience for Revenue Cycle Management teams
• Experience implementing/training software users in a highly diversified environment
• Ability to travel up to 75%

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits.

This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.

Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

Base Pay Range For This Position

$68,000.00 - $94,000.00

For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.