Implementation Consultant

ResMed Inc; BLOOMINGTON (MN); Hybrid; USD 68,000 - 94,000; Full time

Benefits offered by this job

Medical plan

Vision

Dental

Life insurance

AD&D

Short-term disability insurance

Long-term disability insurance

HSA

FSA

Commuter benefits

401(k)

ESPP

EAP

Tuition assistance

Job summary

ResMed Inc. is seeking an experienced Revenue Cycle Management Implementation Consultant to lead MatrixCare software implementations for Senior Living and Long Term Care clients. You will train customer teams,Recommend best practice workflows, and collaborate with account management to improve overall customer experience.

The role requires traveling up to 75% and leveraging analytics to drive customer success, with a focus on regulatory compliance and delivering high-value consulting services.

Qualifications

• Experience in Senior Living and Long Term Care industries.
• Ability to become a MatrixCare Subject Matter Expert.
• Understanding of Organizational Change Management principles.
• Proven ability to manage complex projects from issue identification to resolution.

Responsibilities

• Lead clients through MatrixCare software implementations and training.
• Provide best practice workflow recommendations to drive RCM transformation.
• Deliver training and respond to customer queries with detailed presentations.

Skills

RCM implementation

Training delivery

Data analytics

Project management

Regulatory compliance knowledge

Education

Bachelor’s degree in Healthcare Administration/Business/Finance/Accounting

Tools

MatrixCare

Job description

The Revenue Cycle Management (RCM) Implementation Consultant will become a Revenue Cycle Management focused Subject Matter Expert for the Senior Living and Long Term Care customers. Working collaboratively with a team, this position will lead clients through software implementation, providing training and best practice workflow recommendations.

Responsibilities

• Deliver high value consulting services that drive RCM transformation via successful adoption of MatrixCare products and services for its Senior Living and Long Term Care customers.
• Deliver best practice training to customer team though deep understanding of the MatrixCare RCM performance and reporting tools.
• Managing customer feedback loop to account management, product management teams in effort to improve overall customer experience.
• Assist the MatrixCare Implementation and Training Team to build best practices for customer implementations that help drive long term customer success.
• Serves as RCM Consultant/Subject Matter Expert to e-learning content team and key presenter for monthly, web-based customer trainings .
• Provide status updates to management using standard reporting tools.
• Ability to utilize analytics tools to drive customer success.

Qualifications and Experience

• Prior experience with Senior Living and Long Term Care industry
• Ability to become a MatrixCare Subject Matter Expert
• Basic understanding of Organizational Change Management principles
• Attention to detail, professional presentation skills and ability to work with complex projects
• Strong attention to detail, proactive problem-solving skills, professional presentation abilities, and demonstrated success leading complex projects from issue identification through resolution.
• Knowledge of regulatory compliance affecting the healthcare industry
• Candidate must be able to work in a fast-paced, collaborative, team-oriented environment
• Bachelor’s degree; preferably in HealthCare Administration, Business Management, Finance or Accounting
• Healthcare software implementation and/or training experience for Revenue Cycle Management teams
• Experience implementing/training software users in a highly diversified environment
• Ability to travel up to 75%

Benefits Package

• comprehensive medical
• vision
• dental
• life
• AD&D
• short-term disability insurance
• long-term disability insurance
• sleep care management
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• commuter benefits
• 401(k)
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• tuition assistance

Employees scheduled to work 30 or more hours per week are eligible for benefits.

Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Base Pay Range for this position: $68,000.00 - $94,000.00

For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members.

Joining us is more than saying 'yes' to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones.

We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.

ResMed Corporation is an equal opportunity employer and provides equal opportunity in employment for all qualified persons, without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. (US/Canada only) ResMed is an equal opportunity/affirmative action employer. ResMed is an E-Verify Employer. ResMed is a smoke-free workplace.

We are a 2024 Circle Back Initiative Employer -- we commit to respond to every applicant!

MatrixCare is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). Visit www.matrixcare.com to learn more.