Implementation Associate – Enterprise SaaS (Spanish)

Blink - The Employee App; United States; Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Equity allocations

20 days leave + holidays

401(k) plan

Private health insurance

Enhanced parental leave

Time off between Christmas and NewYear

Growth opportunities

Social events

Job summary

Blink - The Employee App is seeking an Implementation Associate to support enterprise deployments across the US from Boston. You will assist senior staff, manage small projects, and gain hands-on experience across the full project lifecycle in a customer-focused, fast-paced environment.

The role emphasizes coordination, stakeholder communication, and technical curiosity, with opportunities to apply AI tooling and improve processes.

Qualifications

• Degree or equivalent in a relevant field (e.g. Business, Psychology, Computer Science, Communications, or similar).
• Exposure to software implementations or experience managing digital systems in a large organization, either as an administrator or internal owner.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• A strong communicator, comfortable speaking with customers and internal teams alike.
• Comfortable with technology and digital tools, including AI — experience with Excel, Google Workspace, project management tools (e.g. Asana, JIRA), or CRM platforms is a bonus.
• A collaborative mindset and a team-first attitude.
• Interest in working in a fast-paced startup environment where things move quickly and every day is different.
• A natural problem-solver who enjoys figuring things out and making things better.
• c.20% Travel required.
• Spanish speaking is strongly preferred.

Responsibilities

• Support the implementation of Blink for large-scale enterprise accounts under the guidance of an Implementation Manager or Enterprise Implementation Manager.
• Lead and manage the delivery of Blink for a portfolio of smaller customers, following the Blink implementation methodology.
• Deliver content to support enterprise implementations, such as demos, presentations, workshops, webinars, meetings, training, and more.
• Act as a project coordination lead on enterprise implementations, including scheduling meetings, taking notes, tracking actions and deadlines, and following up with internal and external stakeholders.
• Proactively manage task lists, issue logs, and project trackers using tools such as Asana, JIRA, Google Sheets, and Excel.
• Assist with the preparation of project documentation, such as timelines, implementation plans, customer communications, and status reports.
• Support the team with simplifying and enhancing our existing processes through AI automations and tooling.
• Collaborate with the Sales, Customer Success, and Product teams to ensure customers are set up for success.
• Contribute to continuous improvement by capturing lessons learned and supporting documentation of best practices.
• Support wider team operations as needed.

Skills

Project coordination

Stakeholder communication

Time management

Excel

Asana

JIRA

Google Sheets

CRM platforms

Spanish language

Education

Bachelor's degree or equivalent

Tools

Asana

JIRA

Google Workspace

Excel

CRM platforms

Job description

Blink - The Employee App is seeking an Implementation Associate to support enterprise deployments across the US from Boston. You will assist senior staff, manage small projects, and gain hands-on experience across the full project lifecycle in a customer-focused, fast-paced environment.

The role emphasizes coordination, stakeholder communication, and technical curiosity, with opportunities to apply AI tooling and improve processes.