Implemenation Consultant

DCS Consulting and Staffing; Detroit (MI); On-site; USD 90,000 - 140,000; Full time

Job summary

DCS Consulting and Staffing is seeking an Implementation Manager who will lead enterprise software deployments and business transformation initiatives for strategic Detroit-area clients. You will act as the primary liaison between customers and internal teams, ensuring successful delivery, stakeholder alignment, user adoption, and measurable outcomes.

The ideal candidate will manage multiple engagements, drive AI and digital transformation, and foster long-term relationships to deliver tangible

Qualifications

• Experience leading customer-facing implementation, onboarding, or digital transformation projects within SaaS, enterprise software, AI, or technology organizations.
• Experience supporting manufacturing, industrial, supply chain, production, or related operational environments is highly preferred.
• Working knowledge of artificial intelligence and emerging technologies with the ability to communicate effectively with both technical and business audiences.
• Exceptional stakeholder management and relationship-building skills.
• Proven ability to influence cross-functional teams without direct management authority.
• Experience managing multiple enterprise customer engagements simultaneously.
• Strong project management, organizational, and problem-solving skills.
• Excellent written, verbal, and executive-level communication abilities.
• Willingness to travel to customer sites as needed.

Responsibilities

• Own the end-to-end delivery of customer implementation roadmaps, including AI-enabled solutions and platform capabilities.
• Serve as the primary customer contact throughout the implementation lifecycle, building trusted relationships with executive sponsors, stakeholders, and end users.
• Partner with Engineering, Product, Solutions, and Customer Success teams to align priorities, remove roadblocks, and ensure successful project execution.
• Travel to customer locations as needed to strengthen relationships, facilitate workshops, and resolve critical issues.
• Develop a deep understanding of each customer's business objectives, operational environment, and strategic priorities.
• Identify implementation risks early, proactively manage issues, and drive successful customer outcomes.
• Monitor user adoption, platform utilization, and business impact while communicating progress to customer leadership.
• Measure and report business value, ROI, and operational improvements achieved through solution adoption.
• Manage project scope, timelines, priorities, and change requests across multiple concurrent customer engagements.
• Lead customer meetings, executive business reviews, training sessions, and adoption planning activities.

Skills

Delivery leadership

SaaS/enterprise

AI & tech

Stakeholder mgmt

Project management

Travel willingness

Cross-functional

Executive communication

Change management

Multi-project mgmt

Job description

Implementation Consultant - must live in the state of MI

Function:

Customer Delivery & Implementation

Travel:

As Required (Customer Sites)

Reports To:

Senior Director, Customer Delivery

Position Summary

We are seeking a customer-focused Implementation Manager to lead enterprise software deployments and business transformation initiatives for strategic clients. This role serves as the primary liaison between customers and internal teams, ensuring successful delivery, strong stakeholder alignment, user adoption, and measurable business outcomes.

The ideal candidate is a trusted advisor who can manage multiple customer engagements simultaneously while building long-term relationships, driving AI and digital transformation initiatives, and ensuring customers realize measurable value from their technology investment.

Key Responsibilities

• Own the end-to-end delivery of customer implementation roadmaps, including AI-enabled solutions and platform capabilities.
• Serve as the primary customer contact throughout the implementation lifecycle, building trusted relationships with executive sponsors, stakeholders, and end users.
• Partner with Engineering, Product, Solutions, and Customer Success teams to align priorities, remove roadblocks, and ensure successful project execution.
• Travel to customer locations as needed to strengthen relationships, facilitate workshops, and resolve critical issues.
• Develop a deep understanding of each customer's business objectives, operational environment, and strategic priorities.
• Identify implementation risks early, proactively manage issues, and drive successful customer outcomes.
• Monitor user adoption, platform utilization, and business impact while communicating progress to customer leadership.
• Measure and report business value, ROI, and operational improvements achieved through solution adoption.
• Manage project scope, timelines, priorities, and change requests across multiple concurrent customer engagements.
• Lead customer meetings, executive business reviews, training sessions, and adoption planning activities.

Success Measures

Success in this role is measured by:

• High customer satisfaction and long-term customer relationships
• Successful delivery of implementation milestones
• Strong adoption of platform capabilities and AI-driven solutions
• Demonstrated business value and measurable customer outcomes

Primary Areas of Focus

Customer Delivery

Lead successful implementation projects from kickoff through adoption and ongoing customer success.

Cross-Functional Leadership

Coordinate internal teams and customer stakeholders to ensure alignment, accountability, and timely execution.

User Adoption

Drive customer engagement, change management, and adoption of new platform capabilities and AI-powered solutions.

Business Value

Track, communicate, and maximize measurable business outcomes and return on investment.

Qualifications

• Experience leading customer-facing implementation, onboarding, or digital transformation projects within SaaS, enterprise software, AI, or technology organizations.
• Experience supporting manufacturing, industrial, supply chain, production, or related operational environments is highly preferred.
• Working knowledge of artificial intelligence and emerging technologies with the ability to communicate effectively with both technical and business audiences.
• Exceptional stakeholder management and relationship-building skills.
• Proven ability to influence cross-functional teams without direct management authority.
• Experience managing multiple enterprise customer engagements simultaneously.
• Strong project management, organizational, and problem-solving skills.
• Excellent written, verbal, and executive-level communication abilities.
• Willingness to travel to customer sites as needed.

Ideal Background

Candidates may come from roles such as:

• Implementation Manager
• Customer Success Manager
• Technical Account Manager
• Digital Transformation Consultant
• Professional Services Consultant
• Solutions Delivery Manager
• Client Engagement Manager

Experience working with enterprise SaaS platforms, AI technologies, ERP systems, manufacturing software, or digital transformation initiatives is highly desirable.