AI Deployment Manager

MasterClass, Inc.; Northern (KY); On-site; USD 85,000 - 130,000; Full time

Job summary

Neara is seeking an AI Deployment Manager to lead customer implementations and ensure enterprise AI solutions deliver measurable business value. You will coordinate cross-functional teams across customer success, engineering, and product to drive production rollouts, adoption, and continuous improvement.

The role emphasizes strategic deployment planning, strong communication, and delivering outcomes for Fortune 500 and mid-market clients.

Qualifications

• Experience leading enterprise software, AI, SaaS, or digital transformation implementations.
• Strong project and stakeholder management skills.
• Ability to work effectively with technical and business teams.
• Excellent communication and organizational skills.
• Experience managing multiple customer engagements simultaneously.
• Strong problem-solving ability and attention to detail.
• Interest in artificial intelligence and enterprise technology.

Responsibilities

• Lead enterprise AI implementation projects from kickoff through production launch
• Partner with customer stakeholders to define deployment objectives and success metrics
• Coordinate implementation timelines, milestones, and deliverables
• Ensure projects are delivered on schedule and aligned with business priorities
• Drive successful user adoption across customer teams
• Translate customer requirements into actionable implementation plans
• Remove delivery obstacles and manage project risks
• Maintain clear communication throughout every deployment phase

Skills

Project management

Stakeholder management

Communication

Organizational skills

Multitasking

Problem solving

Artificial intelligence

Tools

APIs

LLMs

AI agents

Job description

AI Deployment Manager

Job type: Full Time · Department: Customer Success · Work type: Remote · USD 85,000-130,000 / year

United States

The Role: AI Deployment Manager

We are seeking an AI Deployment Manager to lead customer implementations and ensure enterprise AI solutions deliver measurable business value.

This role combines project leadership, customer engagement, AI implementation, and cross-functional coordination. The AI Deployment Manager serves as the primary point of contact throughout the deployment process, working with customers, engineers, and product teams to deliver successful production rollouts.

The position is ideal for professionals who enjoy turning complex business requirements into operational AI systems.

Strategic Focus

1. Customer Deployment

• Lead enterprise AI implementation projects from kickoff through production launch
• Partner with customer stakeholders to define deployment objectives and success metrics
• Coordinate implementation timelines, milestones, and deliverables
• Ensure projects are delivered on schedule and aligned with business priorities

2. AI Implementation

• Support deployment of AI agents, workflow automation, and enterprise AI applications
• Coordinate integrations across customer technology environments
• Validate deployment readiness and implementation quality
• Drive successful user adoption across customer teams

3. Cross-Functional Leadership

• Collaborate with engineering, product, and customer success teams
• Translate customer requirements into actionable implementation plans
• Remove delivery obstacles and manage project risks
• Maintain clear communication throughout every deployment phase

4. Customer Success

• Build strong relationships with business and technical stakeholders
• Monitor adoption, performance, and customer satisfaction
• Recommend opportunities for additional AI use cases and workflow improvements
• Help customers maximize long-term value from deployed solutions

5. Continuous Improvement

• Develop repeatable deployment playbooks and implementation standards
• Document best practices and lessons learned across customer engagements
• Identify opportunities to improve deployment speed and operational efficiency

Candidate Profile

• Experience leading enterprise software, AI, SaaS, or digital transformation implementations
• Strong project and stakeholder management skills
• Ability to work effectively with technical and business teams
• Excellent communication and organizational skills
• Experience managing multiple customer engagements simultaneously
• Strong problem-solving ability and attention to detail
• Interest in artificial intelligence and enterprise technology

Preferred Qualifications

• Experience deploying AI, automation, or workflow platforms
• Familiarity with LLMs, AI agents, APIs, and enterprise integrations
• Experience working with Fortune 500 or mid-market organizations
• Background in consulting, implementation, customer success, or technical program management
• Experience supporting enterprise change management initiatives

Success in the Role

Successful AI Deployment Managers help customers accelerate AI adoption, deliver smooth production deployments, and create measurable business outcomes. They combine strong execution, customer leadership, and operational excellence to ensure every deployment becomes a long-term success.