Implementation Manager - Moveworks

Ladders; United States; On-site; USD 116,000 - 192,000; Full time

Benefits offered by this job

Health plans

401(k) match

ESPP

Matching donations

Flexible leave

Family leave

Pay transparency

Job summary

Ladders seeks an Implementation Manager to drive enterprise software implementations from kickoff through adoption, partnering with customers, sales, and internal teams to deliver measurable business value. This remote US-based role requires a strong balance of technical solutions, change management, and stakeholder communication in a fast-moving AI-enabled environment.

Responsibilities include leading customer implementations, managing governance and risks, and mentoring team members to meet

Qualifications

• 4+ years leading software implementations (SaaS preferred) with enterprise clients.
• Project management including scope, budgeting, and resources.
• Experience integrating AI into work processes and decision-making.
• Strong technical solution proposal abilities and clear communication skills.
• Proven problem solver focused on process improvement.
• Ability to build relationships with executives and other stakeholders.
• Diplomatic and composed under challenging circumstances.
• Willingness to travel up to 25% of the time.
• Bachelor's degree required.

Responsibilities

• Lead customer implementation of the company's platform and new products
• Manage project governance, timelines, scope, and risks
• Assist customers in creating workflows that add business value
• Provide change management best practices for successful adoption
• Collaborate with sales, partners, and customers to understand engagement challenges
• Align deliverables with customer goals to ensure satisfaction
• Serve as a single point of contact for project collaboration and agreements
• Mentor team members to achieve engagement deliverables
• Identify and address gaps between actuals and the project plan
• Champion customer insights in product design and development

Skills

Software implementations

Project management

AI integration

Technical solutioning

Stakeholder communication

Process improvement

Relationship building

Diplomacy under pressure

Travel readiness

Education

Bachelor's degree

Job description

For our client, we are seeking a Implementation Manager to join the team of a leader in the Information Technology space.

This role will drive enterprise software implementations from kickoff through adoption, ensuring complex customer engagements are executed smoothly and deliver measurable business value. The position partners closely with customers, sales, and internal teams to align project plans, manage risk, and turn business goals into successful outcomes. It also requires a strong balance of technical solutioning, change management, and stakeholder communication in a fast-moving AI-enabled environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $116,400 – $192,100 annually

Responsibilities

• Lead customer implementation of the company's platform and new products
• Manage project governance, timelines, scope, and risks
• Assist customers in creating workflows that add business value
• Provide change management best practices for successful adoption
• Collaborate with sales, partners, and customers to understand engagement challenges
• Align deliverables with customer goals to ensure satisfaction
• Serve as a single point of contact for project collaboration and agreements
• Mentor team members to achieve engagement deliverables
• Identify and address gaps between actuals and the project plan
• Champion customer insights in product design and development

Qualifications

• 4+ years leading software implementations (SaaS preferred) with enterprise clients
• Project management experience including scope, budgeting, and resources
• Experience integrating AI into work processes and decision-making
• Strong technical solution proposal abilities and clear communication skills
• Proven problem solver focused on process improvement
• Ability to build relationships with internal and external stakeholders, including executives
• Diplomatic and composed under challenging circumstances
• Willingness to travel up to 25% of the time
• Bachelor's degree required

Benefits

• Health plans with flexible spending accounts
• 401(k) plan with company match
• Employee Stock Purchase Plan (ESPP)
• Matching donations
• Flexible time away plan
• Family leave programs
• Transparency in pay scales based on geographic location

Our client is an equal opportunity employer.