Impactful Veteran Housing Case Manager (Hybrid)

Volunteers of America of Massachusetts; Plymouth (MA); Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health, vision & dental insurance

403(b) retirement plan with employer(s

Nurse hotline for health questions

Employee assistance program

Long-term disability & life insurance

Pet insurance

Tuition remission

Public Service Loan Forgiveness (PSLF)

Generous vacation (3–4 weeks)

Paid holidays

Wellness reimbursement

Employee discount program

Referral bonus

Job summary

Volunteers of America of Massachusetts is seeking a dedicated Case Manager to support Veterans and their families in housing stability. The role blends office work with field visits across the South Shore and Cape Cod to assist Veterans in securing permanent housing and accessing benefits.

You will assess needs, coordinate with VA centers and community agencies, and help households develop housing plans while maintaining regular contact with partners and clients.

Qualifications

• BA/AA degree preferred; however, a minimum of 2 years related experience in a case management role may be substituted.
• Knowledge of veteran issues, homelessness, and state & Federal resources highly preferred.
• Computer proficiency is preferred in electronic health records, Microsoft Word and Outlook.

Responsibilities

• Maintain a caseload of Veteran clients.
• Develop housing plans and budgets with the household and assist in connecting Veterans to resources in order to maintain or obtain permanent housing.
• Assist with increasing veteran household income and prepare the Veteran family to be able to independently maintain housing and become financially independent alongside our VOAMASS integrated services team.
• Conduct assessments and coordinate services/referrals with VA Medical Centers and other community agencies.
• Assist household in applying for housing and subsidy applications, Veterans Administration, Social Security, and other state/federal benefits.
• Maintain regular communication with Veteran household and community partners involved.
• Help identify and remove barriers to permanent housing and complete housing inspections for prospect units.
• Provide education on basic tenant rights & responsibilities.
• Participate in individual supervision, team meetings, internal and external program audits, trainings, and other professional development.
• Follow professional standards and ensure that all services are documented and maintenance of persons served records is completed.

Skills

Case management

Veteran issues

Communication

Education

BA/AA degree preferred

Tools

Electronic health records

Microsoft Word

Outlook

Job description

Volunteers of America of Massachusetts is seeking a dedicated Case Manager to support Veterans and their families in housing stability. The role blends office work with field visits across the South Shore and Cape Cod to assist Veterans in securing permanent housing and accessing benefits.

You will assess needs, coordinate with VA centers and community agencies, and help households develop housing plans while maintaining regular contact with partners and clients.