Case Manager

Volunteers of America Massachusetts; Plymouth (MA); Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health insurance

403(b) retirement plan

Tuition remission

Vacation and holidays

Job summary

Volunteers of America Massachusetts is seeking a dedicated Case Manager to support low‑income and homeless veterans and their families in the South Shore and Cape Cod areas. The role emphasizes housing stability, client‑centered planning, and coordination with VA Medical Centers and community partners.

This full‑time, hybrid position requires caseload management, strong assessment skills, and knowledge of veteran benefits.

Qualifications

• BA/AA degree preferred; minimum 2 years case management experience may substitute.

Responsibilities

• Maintain a caseload of Veteran clients.
• Develop housing plans and budgets with the household and connect Veterans to resources to obtain or maintain permanent housing.
• Assist with increasing veteran household income and promote independence.
• Conduct assessments and coordinate services/referrals with VA Medical Centers and other agencies.
• Assist with housing/subsidy applications and benefits (VA, Social Security, etc).
• Maintain regular communication with Veteran household and partners.

Skills

Case management

Veteran resources

Computer skills

EHR systems

MS Word

Outlook

Education

BA/AA degree preferred

Tools

EHR systems

Microsoft Word

Outlook

Job description

Description

The Opportunity: Case Manager working with low income/ homeless veterans and their families.

Job Type: Full-time, Hybrid

Pay: Starting salary of $55,000/year

Who We Are || VOAMASS gives members of the community who need help the most the services, support, and tools they need to create a fresh start. At VOAMASS, our dedicated integrated care teams are committed to serving the whole person

We are seeking Case Managers who are passionate about providing a hand up to Veterans and their families in times of need.

As Case Manager, you’ll have a dynamic and critical role in our Supportive Services for Veteran Families program supporting the well-being and stability of Veterans and their families who are homeless, experiencing housing instability or residing in community based subsidized housing. Our programs help people reach their goals and achieve wellness through a Housing First, client-centered, trauma-informed framework. As part of our Veteran’s service team, the Case Manager will make a difference in the lives of our clients by establishing a supportive relationship and connecting Veterans to resources in order to maintain or obtain permanent housing. Activities may include developing housing plans and budgets with the household, conducting assessments, making referrals, and coordinating services with VA Medical Centers and other community agencies.

This role is hybrid with 2 days working in our office and 3 days working in the local service area. Candidates must have the ability to travel throughout the South Shore and Cape Cod to meet with Veterans in person.

Some of your critical responsibilities:

• Maintain a caseload of Veteran clients.
• Develop housing plans and budgets with the household and assist in connecting Veterans to resources in order to maintain or obtain permanent housing.
• Assist with increasing veteran household income and prepare the Veteran family to be able to independently maintain housing and become financially independent alongside our VOAMASS integrated services team.
• Conduct assessments and coordinate services/referrals with VA Medical Centers and other community agencies.
• Assist household in applying for housing and subsidy applications, Veterans Administration, Social Security, and other state/federal benefits.
• Maintain regular communication with Veteran household and community partners involved.
• Help identify and remove barriers to permanent housing and complete housing inspections for prospect units.
• Provide education on basic tenant rights & responsibilities.
• Participate in individual supervision, team meetings, internal and external program audits, trainings, and other professional development.
• Follow professional standards and ensure that all services are documented and maintenance of persons served records is completed.

The Case Manager role is about making a difference in the lives of the people we serve. You’ll bring the following qualifications:

• BA/AA degree preferred; however, a minimum of 2 years related experience in a case management role may be substituted.
• Knowledge of veteran issues, homelessness, and state & Federal resources highly preferred.
• Computer proficiency is preferred in electronic health records, Microsoft Word and Outlook.

Since 1934, VOAMASS has provided critical services to the residents of the Commonwealth. From pioneering early residential treatment programs in the 1960’s to leading today in the field of mental health programming, VOAMASS can be counted on to tackle our greatest challenges.

For full-time employees, including our Case Manager, our comprehensive and generous benefits package includes:

• Excellent health, vision, and dental insurance with 90% of medical deductible and certain co-pays paid by employer
• Multiple opportunities to use pre-tax dollars to save for expenses such as health care (flexible spending account), child care, transit, and parking
• 403(b) retirement plan with employer match
• 24/7 nurse hotline for urgent health questions
• Employee assistance program to provide help with family concerns, stress management, legal issues, and more
• Employer-paid long-term disability and life insurance
• Pet insurance
• Tuition remission programs
• Loan forgiveness (Public Service Loan Forgiveness (PSLF) program)
• Generous vacation benefits, starting at three weeks and moving to four weeks after three years of employment
• 14 paid holidays, higher than industry average
• Fitness/wellness reimbursement to cover expenses such as gym membership
• Employee discount program on hundreds of items such as computers, cell phone plans and accessories, furniture, hotels, vacation home rentals, etc.
• Cash bonus, with no annual cap, for referring other qualified candidates for employment

VOAMASS is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.