Veterans Housing Case Manager I

Volunteers of America Mid-States; Johnson City (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health & Wellness

403(b) retirement plan with matching

Company-paid life insurance

Paid time off from day one

Job summary

Volunteers of America Mid-States in Johnson City, TN is seeking a Housing Case Manager I to assist veterans and at‑risk individuals in securing and maintaining housing. You will develop case plans, connect participants with community resources, and advocate for housing stability.

This full‑time exempt role requires collaboration with landlords, service providers, and VA partners, with travel up to 70% of the time within service counties and a commitment to trauma‑informed, culturally inclusive

Qualifications

• Bachelor’s degree in social work or related field with less than five (5) years of experience, or five (5) years of experience without a degree, or a veteran with three (3) years of related work experience.
• Knowledge and ability in family needs assessment, resource access, advocacy, counseling, and collaboration with local service providers. Commitment to project principles.
• Excellent verbal and written communication, organizational skills, and creative problem‑solving.
• Valid driver’s license, personal automobile, liability insurance, and willingness to travel up to 70% of the time within service counties.
• Required completion of case management and Critical Time Intervention (CTI) training within 90 days of hire.
• Alignment with VOAs core values: commitment, compassion, diversity, justice, and integrity.

Responsibilities

• Build partnerships with community partners, service providers, and government agencies to address structural challenges for people of color experiencing homelessness.
• Work sensitively with veteran families and diverse cultural/ethnic backgrounds to meet individual housing needs.
• Actively remove barriers to housing for veterans, especially people of color, addressing economic mobility, affordable housing, criminal justice, behavioral health, and family stabilization.
• Explain HUD‑VASH and Section 8 programs; advise participants on eligibility.
• Advocate for veterans and act as liaison with landlords, rental agencies, community organizations, and other service agencies.
• Read, interpret, and explain rental contracts, ensuring fairness and enforceability.
• Perform assessments, develop and monitor case plans, and conduct follow‑up activities.
• Establish linkages with agencies and service providers; provide referrals and coordination with VAMCs and other providers.
• Develop individualized housing search plans and set goals with participants.
• Allocate resources based on participant needs.
• Educate participants on rights, services, and supportive resources.
• Complete documentation and progress notes within 48 hours and enter data into the HMIS.
• Demonstrate sound clinical judgment in decisions.
• Relate to veterans and families in a culturally appropriate manner.
• Participate in PQI duties and regular case consultation.
• Collaborate with other SSVF case managers, intake coordinators, and outreach workers.
• Develop partnerships with government agencies and community partners to provide housing for homeless families.
• Accompany veterans to housing searches, assist with landlord communication, and advocate on their behalf.
• Conduct necessary housing inspections.
• Conduct legal assessments, connect households with legal services to remove barriers.
• Serve as a resource for tailored housing education and support.
• Collaborate with providers on ongoing reassessment of housing needs.
• Advocate for veterans, integrating needs into case plans.
• Provide tailored housing education materials and referrals.
• Hold informational meetings and trainings with community partners; discuss program, housing needs, and fair housing guidelines.
• Negotiate rental rates and review leases; provide feedback to the case consultation team.
• Mediate disputes between veterans and landlords/property management.
• Investigate lease and program violations.
• Understand HUD, HUD‑VASH, Section 8, and other housing guidelines, rules, and regulations.
• Maintain active landlord and housing provider lists; expand housing provider network.
• Develop relationships with VA staff, housing authorities, community partners, employers, and referral networks.
• Serve as liaison with local HUD‑VASH teams; attend case conferencing.
• Understand and serve both urban and rural clients effectively.
• Advocate with public housing authorities and develop cooperative agreements with agencies and partners.
• Conduct outreach to identify housing resources.
• Comply with all program policies and the Council on Accreditation.

Skills

Verbal communication

Written communication

Organizational skills

Creative problem solving

Education

Bachelor’s degree in social work or related field

Job description

Volunteers of America Mid-States in Johnson City, TN is seeking a Housing Case Manager I to assist veterans and at‑risk individuals in securing and maintaining housing. You will develop case plans, connect participants with community resources, and advocate for housing stability.

This full‑time exempt role requires collaboration with landlords, service providers, and VA partners, with travel up to 70% of the time within service counties and a commitment to trauma‑informed, culturally inclusive