Customer Experience Generalist — Cross-Functional Support

Toho Water Authority; Kissimmee (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health, Dental, and Vision Medical

Employee Onsite Wellness Center

401(a) and 457 Retirement Plans

Retirement Match

Group Basic Life Insurance / AD&D

Paid Vacation and Holidays

Paid Sick Time / Sick Bank

Employee Assistance Program

Flexible Spending Account Program

Dependent Care (FSA)

Longevity and Christmas Bonuses

Tuition Reimbursement

Job summary

Toho Water Authority is seeking a Customer Experience Generalist to support the Customer Service department across Collections, Dispatch, Billing, and the Call Center. The role requires adaptability, proactive communication with customers, and coordination with multiple supervisors to ensure high-quality service.

Candidates should have a high school diploma and at least 2 years of relevant experience, with proficiency in Microsoft Office and familiarity with CIS and meter data systems.

Qualifications

• High school diploma or GED required with 2+ years in customer service.
• Ability to adapt to multiple roles and prioritize tasks.
• Proactive and professional communication with customers and internal teams.

Responsibilities

• Support Customer Service across Collections, Dispatch, Billing, and Call Center.
• Maintain clear communication with customers and internal teams.
• Prioritize tasks, troubleshoot issues, and ensure accuracy.
• Suggest process improvements to enhance efficiency while complying with policies.

Skills

Customer service

Multitask

Strong communication

Problem solving

Teamwork

Education

High school diploma or GED

Tools

MS Office

CIS

Meter data systems

Payment portal systems

Job description

Toho Water Authority is seeking a Customer Experience Generalist to support the Customer Service department across Collections, Dispatch, Billing, and the Call Center. The role requires adaptability, proactive communication with customers, and coordination with multiple supervisors to ensure high-quality service.

Candidates should have a high school diploma and at least 2 years of relevant experience, with proficiency in Microsoft Office and familiarity with CIS and meter data systems.