Impactful Support & Process Improvement Specialist

Habitat for Humanity International; Americus (GA); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Vacation leave

Sick leave

Personal days

Health insurance options

Retirement plan contributions

Life insurance

Résumé du poste

Habitat for Humanity International is seeking an experienced administrator to provide high-level support in the contact center, handling escalated requests and contributing to quality assurance initiatives.

The role emphasizes staff training, process improvement, and accurate reporting across service metrics, while ensuring regulatory compliance and data integrity in customer records.

Qualifications

• High school diploma or equivalent; first-level university degree (e.g., associate’s) or professional certificate.
• At least 7 years of related experience.

Responsabilités

• Handles advanced or escalated customer service requests and complaints.
• Assists with quality monitoring and process documentation.
• Supports new staff training and onboarding.
• Compiles and reviews service and performance reports.
• Coordinates with IT and operations for system/process issues.
• Maintains and updates customer account and order information.
• Provides input on workflow improvements.
• Ensures compliance with regulatory and organizational procedures.

Connaissances

Customer service

Quality assurance

Training & onboarding

Process improvement

Reporting and analytics

Regulatory compliance

Cross-functional collaboration

Formation

High school diploma or equivalent

Associate’s degree or professional certificate

Outils

Billing systems

Order processing systems

Description du poste

Habitat for Humanity International is seeking an experienced administrator to provide high-level support in the contact center, handling escalated requests and contributing to quality assurance initiatives.

The role emphasizes staff training, process improvement, and accurate reporting across service metrics, while ensuring regulatory compliance and data integrity in customer records.