Hybrid Support & QA Specialist (Escalations)

Habitat for Humanity Europe & Middle East; Americus (GA); Hybrid; USD 32,000 - 48,000; Full time

Job summary

Habitat for Humanity Europe & Middle East in Americus, GA is seeking a senior-level administrative support specialist for our contact center. You will handle escalated customer concerns, assist with quality assurance, and contribute to continuous improvement while coordinating with IT and operations.

This hybrid role requires a high school diploma (or equivalent) and extensive experience in customer service.

Qualifications

• High school diploma or equivalent; associate level degree encouraged.
• 7+ years of related customer service experience.
• Familiarity with billing and order processing systems.

Responsibilities

• Handle advanced customer service requests and complaints.
• Support quality monitoring and process documentation.
• Assist with staff training and onboarding.
• Compile and review service and performance reports.
• Coordinate with IT and operations on system issues.
• Maintain and update customer accounts and orders.
• Suggest workflow improvements.
• Ensure compliance with procedures.

Skills

Customer service

Quality assurance

Process improvement

Training & onboarding

Education

High school diploma or equivalent

Associate’s degree or certificate

Tools

Billing systems

Order processing systems

CRM systems

Job description

Habitat for Humanity Europe & Middle East in Americus, GA is seeking a senior-level administrative support specialist for our contact center. You will handle escalated customer concerns, assist with quality assurance, and contribute to continuous improvement while coordinating with IT and operations.

This hybrid role requires a high school diploma (or equivalent) and extensive experience in customer service.