Impactful Program Support Specialist – Homeless Services

Primary Health Care Inc; Des Moines (IA); On-site; USD 2,342,000 - 2,927,000; Full time

Benefits offered by this job

Generous PTO accrual

License/certification fee reimburse- m

Paid time off for continuing education

401k with company match

Life & disability insurance

Flexible spending & health savings

Supplemental accident & critical Ill.

Job summary

Primary Health Care Inc is seeking a Program Support Specialist for the Homeless Support Services department. You will provide administrative support, assist with basic needs services, input data, and participate in quality improvement activities to meet program goals.

You will engage with patients, PHC team members, and external agencies to ensure positive service experiences and accurate documentation of client interactions.

Qualifications

• Requires at least a high school diploma or equivalent; associate degree preferred.
• 1 year in healthcare or human services or 2 years in customer service.
• Strong computer skills including email, word processing and spreadsheets.

Responsibilities

• Welcomes clients and visitors, provides prompt customer service and refers to resources.
• Registers clients for services and handles phone messages per protocol.
• Assists with showers, clothing, supplies and ancillary services.
• Advocates for clients and connects to community resources and PHC services.
• Enters case notes in HMIS per grant guidelines and performs other duties.

Skills

Basic computer proficiency

Interpersonal skills

Teamwork

Communication

Organization

Detail orientation

Professionalism

De-escalation

Bilingual English/Spanish

Education

High school diploma or equivalent

Associate's degree (preferred)

Tools

Homeless Management Information System

Job description

Primary Health Care Inc is seeking a Program Support Specialist for the Homeless Support Services department. You will provide administrative support, assist with basic needs services, input data, and participate in quality improvement activities to meet program goals.

You will engage with patients, PHC team members, and external agencies to ensure positive service experiences and accurate documentation of client interactions.