Affil Spprt Ctr - Support Spec

Habitat for Humanity International; Americus (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Vacation leave

Sick leave

Personal days

Health insurance options

Retirement plan contributions

Life insurance

Job summary

Habitat for Humanity International is seeking an experienced administrator to provide high-level support in the contact center, handling escalated requests and contributing to quality assurance initiatives.

The role emphasizes staff training, process improvement, and accurate reporting across service metrics, while ensuring regulatory compliance and data integrity in customer records.

Qualifications

• High school diploma or equivalent; first-level university degree (e.g., associate’s) or professional certificate.
• At least 7 years of related experience.

Responsibilities

• Handles advanced or escalated customer service requests and complaints.
• Assists with quality monitoring and process documentation.
• Supports new staff training and onboarding.
• Compiles and reviews service and performance reports.
• Coordinates with IT and operations for system/process issues.
• Maintains and updates customer account and order information.
• Provides input on workflow improvements.
• Ensures compliance with regulatory and organizational procedures.

Skills

Customer service

Quality assurance

Training & onboarding

Process improvement

Reporting and analytics

Regulatory compliance

Cross-functional collaboration

Education

High school diploma or equivalent

Associate’s degree or professional certificate

Tools

Billing systems

Order processing systems

Job description

Opportunity Type

Regular

Summary

JOB SUMMARY

Provides high-level administrative support in the contact center, assisting with quality assurance, escalated issues, and continuous improvement.

Key Responsibilities

• Handles advanced or escalated customer service requests and complaints.
• Assists with quality monitoring and process documentation.
• Supports new staff training and onboarding.
• Compiles and reviews service and performance reports.
• Coordinates with IT and operations for system/process issues.
• Maintains and updates customer account and order information.
• Provides input on workflow improvements.
• Ensures compliance with regulatory and organizational procedures.

MINIMUM REQUIREMENTS Typically requires high school diploma or equivalent; first level university degree (e.g., associate's) or professional certificate. At least 7 years of related experience.

PREFERRED REQUIREMENTS Associate’s degree or certificate in a related field. Experience in a customer support or call center. Familiarity with billing and order processing systems. Experience in process improvement.

Hiring Range

The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance. For work locations in the US, the annual hiring range for this position is:

About Us

Habitat for Humanity, founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God’s love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitat seeks individuals who have a willingness to affirm these principles and values.

At Habitat for Humanity International, we are compelled by our Koinonia roots to put God’s love for all into action and pursue housing equity and opportunity by bringing all people together to build community and drive impact. We strive to build a culture rooted in learning, accountability and trust, attracting and retaining mission-driven talent reflective of the global communities we serve.

Equal Opportunity Employer Statement

As an equal opportunity employer, we realize our success depends on courageously committing to being a workplace where all staff feel safe, welcome, visible, respected, supported and valued, and building a workforce that reflects a variety of lived experiences, backgrounds and perspectives, in which every person experiences dignity and respect.

Habitat for Humanity International is an E-Verify employer.

E-Verify information (English/Spanish)

Right to work (English/Spanish)