Affil Spprt Ctr - Support Spec

Habitat for Humanity Europe & Middle East; Americus (GA); Hybrid; USD 32,000 - 48,000; Full time

Job summary

Habitat for Humanity Europe & Middle East in Americus, GA is seeking a senior-level administrative support specialist for our contact center. You will handle escalated customer concerns, assist with quality assurance, and contribute to continuous improvement while coordinating with IT and operations.

This hybrid role requires a high school diploma (or equivalent) and extensive experience in customer service.

Qualifications

• High school diploma or equivalent; associate level degree encouraged.
• 7+ years of related customer service experience.
• Familiarity with billing and order processing systems.

Responsibilities

• Handle advanced customer service requests and complaints.
• Support quality monitoring and process documentation.
• Assist with staff training and onboarding.
• Compile and review service and performance reports.
• Coordinate with IT and operations on system issues.
• Maintain and update customer accounts and orders.
• Suggest workflow improvements.
• Ensure compliance with procedures.

Skills

Customer service

Quality assurance

Process improvement

Training & onboarding

Education

High school diploma or equivalent

Associate’s degree or certificate

Tools

Billing systems

Order processing systems

CRM systems

Job description

Opportunity Type:

Regular

Summary:

JOB SUMMARY
Provides high-level administrative support in the contact center, assisting with quality assurance, escalated issues, and continuous improvement.

Key Responsibilities:

Provides high-level administrative support in the contact center, assisting with quality assurance, escalated issues, and continuous improvement. In this role, you’ll help resolve complex customer concerns, support new team members, and work with IT and operations to improve the service experience.

ESSENTIAL DUTIES

• Handles advanced or escalated customer service requests and complaints.
• Assists with quality monitoring and process documentation.
• Supports new staff training and onboarding.
• Compiles and reviews service and performance reports.
• Coordinates with IT and operations for system/process issues.
• Maintains and updates customer account and order information.
• Provides input on workflow improvements.
• Ensures compliance with regulatory and organizational procedures.

MINIMUM REQUIREMENTS

Typically requires high school diploma or equivalent; first level university degree (e.g., associate’s) or professional certificate. At least 7 years of related experience.

PREFERRED REQUIREMENTS

Associate’s degree or certificate in a related field. Experience in a customer support or call center. Familiarity with billing and order processing systems. Experience in process improvement.

LOCATION

Hybrid - Americus, GA

Hiring Range:

The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance. For work locations in the US, the annual hiring range for this position is:

$23.65

$35 USD

About Us:

Habitat for Humanity, founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God’s love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitat seeks individuals who have a willingness to affirm these principles and values.

At Habitat for Humanity International, we are compelled by our Koinonia roots to put God’s love for all into action and pursue housing equity and opportunity by bringing all people together to build community and drive impact. We strive to build a culture rooted in learning, accountability and trust, attracting and retaining mission-driven talent reflective of the global communities we serve.

Equal Opportunity Employer Statement:

As an equal opportunity employer, we realize our success depends on courageously committing to being a workplace where all staff feel safe, welcome, visible, respected, supported and valued, and building a workforce that reflects a variety of lived experiences, backgrounds and perspectives, in which every person experiences dignity and respect.

Habitat for Humanity International is an E-Verify employer.

E-Verify information (English/Spanish)

Right to work (English/Spanish)