Impactful Success Coach - Benefits Bridge Program

Harbor, Inc.; Toledo (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan with company match

Generous paid time off

Job summary

Harbor, Inc. is seeking a Full-Time Success Coach to join the Ohio Means Jobs Lucas County team in Ohio.

The role focuses on supporting participants and families in navigating benefits, connecting to resources, and providing employment-related assistance under individualized service plans. Responsibilities include conducting assessments, developing service plans, and linking participants to financial literacy training while maintaining ongoing contact and advocacy to overcome barriers to

Qualifications

• High School Diploma or GED required, associate’s degree or higher preferred.
• Present and/or past experience receiving public assistance (e.g., childcare assistance, SNAP benefits, OWF benefits, etc.).
• Must obtain EMPath Certificate (Economic Mobility Pathways) within 120 days of hire.
• Must possess the skills necessary to help clients achieve and maintain their highest level of functioning by striving for successful community living.
• Must have the ability to offer a unique perspective of receiving public assistance because of his/her own experiences and relate his/her journey towards self-sufficiency.
• Must be proficient and accurate in computer use, including Microsoft Word.
• EMPath Certificate must maintain current continuing education and requirements for renewal for their certificate.
• Must be willing to work nights and weekends when needed.
• Must have a valid driver’s license, acceptable driving record, and show proof of personal auto insurance policy to be deemed insurable with Harbor’s vehicle insurance policy.

Responsibilities

• Uses experiences with public assistance and services in assisting and supporting participants on an ongoing basis.
• Completes comprehensive assessments, bridge scores, and develops service plans with participants.
• Refers and supports participants in attending financial literacy training and trainings/classes that support successful completion of bridge program.
• Provides direct services to participants, maintains weekly contact, identifies needed support services, monitors goal achievement for earning incentives, and identifies educational/job training needs.
• Assists team, participants, and staff members in completing documentation necessary to determine eligibility for community resources.
• Acts as advocate for participant to secure needed services.
• Attends and may lead Care Team meetings, provides updates to care team on participants progress, participant successes, and barriers to program completion.
• Links and supports participants in completing financial literacy training and works cooperatively with financial opportunity centers.

Skills

Public assistance experience

Word processing

Education

High school diploma or GED

Associate degree or higher preferred

Tools

Microsoft Word

Job description

Harbor, Inc. is seeking a Full-Time Success Coach to join the Ohio Means Jobs Lucas County team in Ohio.

The role focuses on supporting participants and families in navigating benefits, connecting to resources, and providing employment-related assistance under individualized service plans. Responsibilities include conducting assessments, developing service plans, and linking participants to financial literacy training while maintaining ongoing contact and advocacy to overcome barriers to