Client Success Coach: Pathways to Work & Growth

Godman Guild Association; Columbus (OH); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Godman Guild Association seeks a Client Success Coach - Project Connect in Columbus, OH to support ABAWD participants with engagement, barrier reduction, and case management.

You will help participants access benefits, complete required documentation, and progress toward job readiness or employment, working closely with program staff to ensure a coordinated participant-centered experience.

Qualifications

• Associate or bachelor’s degree in social work, human services, workforce development, education, counseling, or a related field preferred.
• At least 2 years of experience in case management or related human services roles.
• Experience with public benefits, ABAWD participants, or barriers to employment preferred.

Responsibilities

• Engage participants throughout enrollment and participation in Project Connect.
• Conduct barrier assessments and provide ongoing case management and support.
• Assist with benefits navigation and documentation, and coordinate with partners for progression.
• Maintain client records and participate in team meetings to improve service delivery.

Skills

Case management

Client engagement

Cultural humility

Trauma-informed

Strong communication

MS Office

Bilingual (spanish/somali/arabic)

Education

Associate degree

Bachelor's degree preferred

Job description

Godman Guild Association seeks a Client Success Coach - Project Connect in Columbus, OH to support ABAWD participants with engagement, barrier reduction, and case management.

You will help participants access benefits, complete required documentation, and progress toward job readiness or employment, working closely with program staff to ensure a coordinated participant-centered experience.