Program Director - Homeless Shelter

Carter Lard Consulting; New York (NY); On-site; USD 81,000 - 99,000; Full time

Job summary

Carter Lard Consulting in Brooklyn, NY seeks a Program Director Homeless Services - Families with Children to oversee daily shelter operations and ensure delivery of DHS-compliant services for clients around the clock.

The role leads multidisciplinary teams, ensures HIPAA-compliant communications, and drives program improvements to help families obtain permanent housing.

Qualifications

• Master’s degree in social work, psychology, human services or related field with DHS experience
• Five years’ experience in supervision or management
• Five years’ experience in a residential DHS licensed facility
• Excellent written and oral communication with cultural sensitivity

Responsibilities

• Vet, train, and oversee daily shelter operations and contract reporting
• Collaborate with senior leadership to vet, credential, equip/supply, and conduct training for shelter staff
• Flexible hours with rotating 24/7 emergency availability
• Improve programs to build systems for finding permanent housing
• Maintain HIPAA compliance in client communications
• Keep up to date with shelter operations standards and industry changes
• Ensure charts and recording systems meet DHS/OTDA and regulatory requirements

Job description

Program Director Homeless Services - Families with Children

Brooklyn, NY

Salary 90k

Summary

Oversee the daily operational and social services management of the shelter site. This position will ensure the delivery of quality services to all clients on a 24-hour basis as per the approved DHS policies, procedures, and standards.

Responsibilities

• Vetting, training, oversight of daily operations and contract compliance or reporting for shelter
• Collaborate with Senior Leadership to vet, credential, equip/supply, and conduct training for all shelter personnel in providing exceptional shelter support that is culturally competent for all guests
• Flexible hours are required – with the need for 24/7 emergency availability rotating with team members
• Improve programs and processes to build systems of finding permanent housing
• Maintain standards of HIPAA compliance with all client communications
• Maintain a high level of industry knowledge and keep us up to date with changes required/recommended in the shelter operations.
• Ensure that charts and recording systems meet proper service control and standards, including DHS, OTDA and other regulatory agencies.

Qualifications

• Minimum Master’s Degree, preferably in Social Work, Psychology, Human Service or related field with DHS experience for Tier 2 and migrant site experiences
• Minimum five years’ experience in supervision or management
• Minimum five years’ experience in a residential agency or DHS licensed facility.
• Excellent written and oral communication skills. Ability to interact effectively with all populations served with an emphasis on cultural sensitivity.