Impactful Shelter Case Manager - Recovery & Support

Phoenix House of New York

Hempfield Township (Westmoreland County)

On-site

USD 33,000 - 36,000

Full time

14 days+

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Benefits offered by this job

100% employer-paid medical insurance

10 paid holidays

Paid vacation, sick time, personal and

Job summary

Phoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals achieve lasting recovery and stability. This on-site, full-time role supports residents at Homeless Shelter Jamaica in Queens through intake, assessments, and coordinated referrals to services, housing, and employment resources.

The position emphasizes compassionate, nonjudgmental support, strong documentation, and cultural sensitivity.

Qualifications

Bachelor's degree in a human services field with 1+ year of relevant experience.
Associate degree with 2–3 years of relevant experience in human services.
Bi-lingual preferred.
Familiarity with CARES is preferred.
Experience with NYC Shelter System and DHS is preferred.
Strong communication, empathy and cultural competency are essential.

Responsibilities

Conduct initial intake, including social service and psychosocial assessments and referrals.
Update psychosocial assessments to guide referrals and interventions.
Identify benefits and entitlements and connect clients to services.
Assist clients in obtaining IDs, public benefits, and income sources.
Lead weekly/bi-weekly meetings to finalize living plans and coordinate services.
Document all services and follow-up in client records.
Track employment and housing placements for shelter residents.
Maintain confidential case records and complete trainings timely.