Case Manager (58423)

Phoenix House of New York; Hempfield Township (Westmoreland County); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

100% employer-paid medical insurance

10 paid holidays

Paid vacation, sick time, personal and

Job summary

Phoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals achieve lasting recovery and stability. This on-site, full-time role supports residents at Homeless Shelter Jamaica in Queens through intake, assessments, and coordinated referrals to services, housing, and employment resources.

The position emphasizes compassionate, nonjudgmental support, strong documentation, and cultural sensitivity.

Qualifications

• Bachelor's degree in a human services field with 1+ year of relevant experience.
• Associate degree with 2–3 years of relevant experience in human services.
• Bi-lingual preferred.
• Familiarity with CARES is preferred.
• Experience with NYC Shelter System and DHS is preferred.
• Strong communication, empathy and cultural competency are essential.

Responsibilities

• Conduct initial intake, including social service and psychosocial assessments and referrals.
• Update psychosocial assessments to guide referrals and interventions.
• Identify benefits and entitlements and connect clients to services.
• Assist clients in obtaining IDs, public benefits, and income sources.
• Lead weekly/bi-weekly meetings to finalize living plans and coordinate services.
• Document all services and follow-up in client records.
• Track employment and housing placements for shelter residents.
• Maintain confidential case records and complete trainings timely.

Skills

Bi-lingual preferred

Education

Bachelor's in human services

Associate degree with 2–3 years experience

Tools

CARES

Job description

Job DetailsJob Location: Homeless Shelter Jamaica - Jamaica, NY 11434Position Type: Full TimeEducation Level: Bachelors DegreeSalary Range: $24.00 - $26.00 HourlyJob Category: Nonprofit - Social Services

SUMMARY

Are you ready to join a dynamic team of dedicated values-based leaders and professionals who are committed to creating a healthy, addiction-free world?

About Us

Phoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery. We provide treatment, housing, and support services for our clients and their families. Our core values— Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking —guide our approach, ensuring each person receives evidence-based care that promotes dignity and wellness. By upholding these values, we empower people to rebuild their lives with hope, accountability, and support.

What We Offer

***Phoenix House of NY is proudly offering 100% employer-paid medical insurance for all eligible employees and their dependents!**

• (10) Paid Holidays
• Paid vacation, sick time, personal and wellness time
• Medical, dental, and vision insurance for those who are scheduled to work at least 30 hours per week
• Pet insurance, legal support, and other supplemental insurance
• A generous tuition reimbursement program
• 403(b) retirement plan
• Competitive wages and more...

You will have responsibilities including but not limited to:

• Conduct initial intake, including but not limited to social service assessments, psychosocial assessments, independent living plans, and referrals for incoming clients who are referred from the shelter system.
• Conduct updates to psychosocial assessments and other evaluations as a basis for developing appropriate referrals and other interventions.
• Identify benefits and entitlements and connect clients to mental health, medical treatment, and substance use treatment facilities where applicable.
• Obtain identification, public benefits, and other applicable income sources for clients.
• Conduct weekly and bi-weekly meetings with clients to finalize their Individual Living Plans, assess their ongoing needs, promote harm reduction strategies, and facilitate referrals for necessary services.
• Document all efforts in providing services, interactions, and follow-up regarding resident involvement.
• Manage and track employment and housing placements of shelter residents.
• Maintain current and confidential client case records for the assigned caseload.
• Complete all required trainings in a timely manner.

Job Details:

Homeless Shelter Jamaica- Queens, NY

Full Time-non-exempt

Salary range $24.00 - $26.00 hourly

QualificationsQualification:

• Degree Requirement: Bachelors relevant to human services and at least one (1) year of proven experience in Human Service-related field or.
• An associate degree with at least two (2) – three (3) years of proven experience in a Human Service-related field.
• Bi-lingual preferred.
• Familiarity with CARES, preferred.
• Familiarity with NYC Shelter System with any population; Families with children, single adults, mental health, substance use, HIV/AIDS, or any other related field.
• The ideal candidate will demonstrate sensitivity, tact, and resourcefulness.
• A strong desire to assist clients in a nonjudgmental, empathetic, and compassionate manner is essential.
• The capacity to effectively address cultural distinctions and a dedication to the importance of cultural competency are essential.
• The ability to establish and maintain appropriate professional boundaries.
• Demonstrates exceptional organizational, time management, and written communication abilities.
• Experience working with DHS and other service providers, Preferred.
• Experience providing case management services to families with children/Single Adults referred from DHS.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift to 25 pounds at times

Must be able to access and navigate each department at the organization’s facilities.