Case Manager: Shelter Housing & Employment Support

Phoenix House; Hempfield Township (Westmoreland County); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Medical insurance

Pet insurance

Tuition reimbursement

403(b) retirement plan

Employer-paid medical

Competitive wages

Job summary

Phoenix House is seeking a Case Manager to join our Jamaica, Queens shelter team. You will conduct initial intake, psychosocial assessments, and develop living plans, guiding residents through housing searches and employment readiness.

This full-time, non-exempt role offers a comprehensive benefits package and opportunities to help families and individuals achieve stability. Bilingual applicants preferred; experience with DHS, CARES is a plus.

Qualifications

• Degree in human services or related field with at least 1 year of experience in human services.
• Associate degree with 2–3 years of experience in human services.
• Bi-lingual preferred and culturally competent.

Responsibilities

• Conduct initial intake, including social service and psychosocial assessments.
• Develop Individual Living Plans and referrals for residents from shelter system.
• Identify benefits and connect clients to mental health, medical, and substance use services.
• Document all efforts and track employment and housing placements for residents.
• Maintain confidential client records and complete required trainings.

Skills

Case management

Bilingual preferred

Cultural competency

Time management

Written communication

Education

Bachelor's degree in human services

Associate degree with 2–3 years experience

Tools

CARES

Job description

Phoenix House is seeking a Case Manager to join our Jamaica, Queens shelter team. You will conduct initial intake, psychosocial assessments, and develop living plans, guiding residents through housing searches and employment readiness.

This full-time, non-exempt role offers a comprehensive benefits package and opportunities to help families and individuals achieve stability. Bilingual applicants preferred; experience with DHS, CARES is a plus.