Case Manager (58423)

Phoenix House; Hempfield Township (Westmoreland County); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Medical insurance

Pet insurance

Tuition reimbursement

403(b) retirement plan

Employer-paid medical

Competitive wages

Job summary

Phoenix House is seeking a Case Manager to join our Jamaica, Queens shelter team. You will conduct initial intake, psychosocial assessments, and develop living plans, guiding residents through housing searches and employment readiness.

This full-time, non-exempt role offers a comprehensive benefits package and opportunities to help families and individuals achieve stability. Bilingual applicants preferred; experience with DHS, CARES is a plus.

Qualifications

• Degree in human services or related field with at least 1 year of experience in human services.
• Associate degree with 2–3 years of experience in human services.
• Bi-lingual preferred and culturally competent.

Responsibilities

• Conduct initial intake, including social service and psychosocial assessments.
• Develop Individual Living Plans and referrals for residents from shelter system.
• Identify benefits and connect clients to mental health, medical, and substance use services.
• Document all efforts and track employment and housing placements for residents.
• Maintain confidential client records and complete required trainings.

Skills

Case management

Bilingual preferred

Cultural competency

Time management

Written communication

Education

Bachelor's degree in human services

Associate degree with 2–3 years experience

Tools

CARES

Job description

Summary

Are you ready to join a dynamic team of dedicated values-based leaders and professionals who are committed to creating a healthy, addiction-free world?

As a Case Manager at Phoenix House, you will facilitate workshops for residents on an as-needed basis, covering the housing search, application, and interview processes and teach residents how to advocate for themselves when seeking employment in the community.

About Us

Phoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery. We provide treatment, housing, and support services for our clients and their families. Our core values— Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking —guide our approach, ensuring each person receives evidence-based care that promotes dignity and wellness. By upholding these values, we empower people to rebuild their lives with hope, accountability, and support.

What We Offer

At Phoenix House, we recognize that in today’s economic climate, stability and support matter more than ever. That’s why we offer a comprehensive benefits package designed to care for you as a whole person—supporting your health, financial well-being, and work-life balance. Here are some of our perks:

• (10) Paid Holidays
• Paid vacation, sick time, personal and wellness time
• Medical, dental, and vision insurance for those who are scheduled to work at least 30 hours per week
• Pet insurance, legal support, and other supplemental insurance
• A generous tuition reimbursement program
• 403(b) retirement plan
• Competitive wages and more...
• Phoenix House of NY is proudly offering 100% employer-paid medical insurance for all eligible employees and their dependents!

You Will Have Responsibilities Including But Not Limited To

Conduct initial intake, including but not limited to social service assessments, psychosocial assessments, independent living plans, and referrals for incoming clients who are referred from the shelter system.

• Conduct updates to psychosocial assessments and other evaluations as a basis for developing appropriate referrals and other interventions.
• Identify benefits and entitlements and connect clients to mental health, medical treatment, and substance use treatment facilities where applicable.
• Obtain identification, public benefits, and other applicable income sources for clients.
• Conduct weekly and bi-weekly meetings with clients to finalize their Individual Living Plans, assess their ongoing needs, promote harm reduction strategies, and facilitate referrals for necessary services.
• Document all efforts in providing services, interactions, and follow-up regarding resident involvement.
• Manage and track employment and housing placements of shelter residents.
• Maintain current and confidential client case records for the assigned caseload.
• Complete all required trainings in a timely manner.

Job Details

• Homeless Shelter Jamaica- Queens, NY
• Full Time-non-exempt
• Salary range $24.00 - $26.00 hourly

Qualifications

Degree Requirement: Bachelors relevant to human services and at least one (1) year of proven experience in Human Service-related field or.

An associate degree with at least two (2) – three (3) years of proven experience in a Human Service-related field.

Bi-lingual preferred.

Familiarity with CARES, preferred.

Other Qualifications

• Familiarity with NYC Shelter System with any population; Families with children, single adults, mental health, substance use, HIV/AIDS, or any other related field.
• The ideal candidate will demonstrate sensitivity, tact, and resourcefulness.
• A strong desire to assist clients in a nonjudgmental, empathetic, and compassionate manner is essential.
• The capacity to effectively address cultural distinctions and a dedication to the importance of cultural competency are essential.
• The ability to establish and maintain appropriate professional boundaries.
• Demonstrates exceptional organizational, time management, and written communication abilities.
• Experience working with DHS and other service providers, Preferred.

Experience providing case management services to families with children/Single Adults referred from DHS.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 25 pounds at times
• Must be able to access and navigate each department at the organization’s facilities.